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  1. #1
    Player
    Arckflash's Avatar
    Join Date
    Oct 2013
    Posts
    1
    Character
    Arcflash Angryinch
    World
    Lamia
    Main Class
    Thaumaturge Lv 36

    Entering Armed Forces Europe address

    I am at my wits end here. I am not sure if this is the correct place for this but I am getting nowhere with customer support. I think I might have a fairly easy one to fix, I hope. I am in the US military and currently stationed in Europe. As such my address has AE in place of the state two letter abbreviation. For my account when I go to update my address I cannot enter my state and AE is not an option. If I cannot get my billing address correct you all know how well it works for paying the account fees. I have spent the last few nights just waiting on someone to address my problems. I spent two and a half hours in the line the other day to get to chat with a rep only when finally getting to the front being told that no one was available to assist me and I was kicked out. Today I spent two hours on the phone just to have it drop on me.
    I did not think it would be so hard to get a company to take my money.
    (0)

  2. #2
    Player
    Bogmali's Avatar
    Join Date
    Aug 2013
    Location
    Ul'dah
    Posts
    17
    Character
    Lenna Toros
    World
    Cuchulainn
    Main Class
    Reaper Lv 100
    If AE is not an option, substitute NY since your zip code is based out of the East Coast for European Address'.
    (0)

  3. #3
    Player

    Join Date
    Sep 2013
    Posts
    13
    That's one of the main problems with trying to setup a game subscription using a credit/debit card. The info on the game account like name, address and ect has to match the info on the credit/debit card.

    If SE is not allowing you to change the state on your account to AE. You could use paypal and buy some Crysta which can be used for the subscription.

    After looking through paypal's help center for some info. Looks like paypal allows people to signup using a U.S. military APO/FPO address. Checkout the following URL it has AE listed. Maybe this can be some help for you.

    https://www.paypal.com/webapps/helpc...Id=38392&m=SRE
    (0)

  4. #4
    Moderator Boretalith's Avatar
    Join Date
    Sep 2013
    Posts
    979
    Greetings,

    It seems that there have not been any further posts about this concern being an ongoing issue. Because of this, we are considering it to be resolved. If this does continue to be a concern, please create another thread to further discuss resolutions or contact the Support Center at support.na.square-enix.com for assistance.
    (0)