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  1. 10-08-2013 07:16 PM #1
    Mega_Thunder
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    Aug 2013
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    Character
    Marcelloix Chevalier
    World
    Cerberus
    Main Class
    Archer Lv 50

    unable to access account after registering a security token

    so today i decided to register my one time password to my account with the security token i got with the CE. But after i did i was unable to log in. any help? it keeps saying my password is invalid.
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  2. 10-08-2013 07:21 PM #2
    Nekodar
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    Feb 2013
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    Ul'dah
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    Character
    Nyaano Nohea
    World
    Midgardsormr
    Main Class
    Conjurer Lv 70
    Are you inputting both the password and the code generated by the token? Two different fields.
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  3. 10-08-2013 07:25 PM #3
    Mega_Thunder
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    Aug 2013
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    Character
    Marcelloix Chevalier
    World
    Cerberus
    Main Class
    Archer Lv 50
    I'm such an idiot. i didn't realize you have to put a new one time password every time you log in. Thanks for the reminder
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  4. 10-18-2013 12:37 PM #4
    Philotreu
    Moderator Philotreu's Avatar
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    Aug 2013
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    Greetings Mega_Thunder,

    It seems that there have not been any further posts about this concern being an ongoing issue. Because of this, we are considering it to be resolved. If this does continue to be a concern, please create another thread to further try to discuss resolutions or contact the Support Center at support.na.square-enix.com for assistance.

    Good Luck!
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