Please help, someone is on my account.

[Tigron321]

change your password, and run a malware check on your PC - just in case.

I did. Changed my password yesterday, woke up and I'm suspended today, so. Didnt work. Can't wait to deal with this wonderful SE support I'm hearing so much about.

[Kosmos992k]

I did. Changed my password yesterday, woke up and I'm suspended today, so. Didnt work. Can't wait to deal with this wonderful SE support I'm hearing so much about.

The suspension was probably already in the works since your account had been hijacked.

You'll need to contact SE customer support and I am afraid to say you'll have to be patient because it takes time to handle each case. They may have a backlog of cases that they have to deal with, and so it could take a day or two to get to you.

If you consider how many accounts have been terminated (someone claimed 6000 in another thread), and how many suspended, and figure an hour per account for investigation and action (including time spend with customers trying to reactivate their now suspended account as well as all the time to verify that some action is merited - in your case your account had probably been reported for spamming). So at minimum that would be about 6,000 hours of work. Let's assume that your SE support person handling these matters works a 50 hour week, there have been approximately 5 weeks of active service of the game, so each support person has about 250 hours of effective working time available. even if you look only at the 6000 banned accounts, that would require a team of 24 specialists - assuming an hour per account.

Knock it down to 30 minutes per account, but include all the bans and suspensions, you may be talking 10,000 affected accounts (or more). even at 30 minutes per account (average)n that's at least 20 full time people working on nothing else.

I'm not trying to defend or "white knight" SE here, but reality is reality. All of us would hope that a human looks into bans and suspensions to make sure that mistakes are corrected - such as in your case. But the reality is that to take the appropriate care, you have to have people doing it, and as cases mount up, a backlog may form, which takes time to clear.

[Tigron321]

The suspension was probably already in the works since your account had been hijacked.

You'll need to contact SE customer support and I am afraid to say you'll have to be patient because it takes time to handle each case. They may have a backlog of cases that they have to deal with, and so it could take a day or two to get to you.

If you consider how many accounts have been terminated (someone claimed 6000 in another thread), and how many suspended, and figure an hour per account for investigation and action (including time spend with customers trying to reactivate their now suspended account as well as all the time to verify that some action is merited - in your case your account had probably been reported for spamming). So at minimum that would be about 6,000 hours of work. Let's assume that your SE support person handling these matters works a 50 hour week, there have been approximately 5 weeks of active service of the game, so each support person has about 250 hours of effective working time available. even if you look only at the 6000 banned accounts, that would require a team of 24 specialists - assuming an hour per account.

Knock it down to 30 minutes per account, but include all the bans and suspensions, you may be talking 10,000 affected accounts (or more). even at 30 minutes per account (average)n that's at least 20 full time people working on nothing else.

I'm not trying to defend or "white knight" SE here, but reality is reality. All of us would hope that a human looks into bans and suspensions to make sure that mistakes are corrected - such as in your case. But the reality is that to take the appropriate care, you have to have people doing it, and as cases mount up, a backlog may form, which takes time to clear.

Naw, I know it takes time, I've got no problems with that. I've just red people's horror stories about SE's customer service is all. Met some of it first had as well, but what can you do.

[Kosmos992k]

Naw, I know it takes time, I've got no problems with that. I've just red people's horror stories about SE's customer service is all. Met some of it first had as well, but what can you do.

I asked in another thread if there was anything someone in your situation could do to force the attacker out, and the only suggestion offered was to deactivate your account through Mog Station. I'm not sure how that would go with SE and reactivation once they figure out you are legit. But the thought is that if the account is deactivated it should force your account off the service within a couple of hours. But, of course no one has any experience with that as a method, it's not like its something you'd choose to do for the heck of it...

[Tigron321]

I asked in another thread if there was anything someone in your situation could do to force the attacker out, and the only suggestion offered was to deactivate your account through Mog Station. I'm not sure how that would go with SE and reactivation once they figure out you are legit. But the thought is that if the account is deactivated it should force your account off the service within a couple of hours. But, of course no one has any experience with that as a method, it's not like its something you'd choose to do for the heck of it...

Doesn't really matter if I chose it or not. I reported it a while back, but now SE has closed my account, and terminated my subscription. Not to mention I spent about 6 hours on chat help trying to get an agent to help me out, Only to have the thing say none are available, try again later. No wonder people have such horrible stories about SE's Customer service.