I just wish they added a way to kick someone off your account, I helped my friend get his account back yesterday. he's been at the hospital for 4 weeks now and yesterday I noticed his char logged in so I called my friend asking him if he got home, and the answer was no.

anyway I then logged in for him, changed his password and added a security token for him, sadly I still couldn't kick the person off even by trying to log in

I then used the live chat and it seemed to go well till he required me to show photo ID... even though I had all the other details, account name, birth date, real name. could even provide the game codes used for both activating the game AND the gametime card