How long do we need to wait until this glaring problem is
Acknowledged?
Solved?
Will it ever be solved?
Is FFXIV just some sort of global prank being played on NA/EU?
There was a period where the game could not even be played by buyers.
Then there was a period where the game could not even be purchased.
Now, massive amounts of NA/EU players are experiencing lag/drop issues that are obviously your problem to solve.
Why is this company so afraid of confrontation? You sell a product, you are the person to address the problems that your customers are having with your product. I'm not mad, it's just mind-boggling how soft an approach SE takes. Grow a pair, handle your business like professionals. Blizzard would NEVER have this go down, Diablo 3, as "broken" as it may have been, the problems were always acknowledged and solved. Players should not be left hanging in confusion like this.
*see Gazillion/Marvel Heroes forums for how a company communicates with their customers