Payment Method [Error Code 401] resolved for me

[gyopifish]

Issue resolved for me!!!!

I had an error code 401 when trying to pay for the automatic renewal. Tried all cards (AE, VISA, MASTER), and even tried purchasing Crista, but none worked.
Read about the 24 hrs wait time, so I waited and tried again, still not working.
Finally I found a Square Enix customer support ph#858-790-7529 and called. Waited 1.5 hours to speak with an agent, which turns out worth the wait.

He told me that the 24 hrs wait time does not mean banning/suspending the account, and Error code 401 usually happens with the connection problem or internet setting instead of problem with Financial institution. The wording from the customer support message was misleading, we could try again without waiting.

Here are the steps:

1. make sure to use either Internet Explorer or Firefox as internet browser (because he said Google Chrome and Safari cause problems)
2. make sure it is a private network with no blockage
3. make sure there is no anti-virus program
4. go to account.square-enix.com and login
5. purchase Crista with payment method as "UltimatePay"

And voilà, it worked for me.
Hope this helps for some of you!

http://www.contacthelp.com/directory...ListingID=4425

[dubsnow]

tried everything on there...didnt work.

[Tekimari]

I'm currently having issues as well. Placed just enough money to purchase a month of Service and went to buy it but for some reason it was set on 90 days by default and the money didnt go through. went back got the same error again but this time with the 30 day option turns out SE charged me a dollar for the first failure. I learned this too late and now I got seven individual charges for a dollar and I don't know what the dollar is for, all I know is I better either get the month or my money back so I can pay it in full.

[ZohnoReecho]

I had issues for my brother too. I used chrome with no adblocker.
I had to buy crysta using UltimatePay and its credit card option. PayPal wouldn't work.
Be sure to pick the correct language, as EU it showed $$$ first and was going to pay more.

[Samich4ME]

Me too, I used credit and for some reason I get an error telling me that details might be wrong and honestly I've been trying for a day and its hurts.

[Holf]

how to turn crysta into the game sub? where do i go for that ? and how to find out how much i need to buy for it if it works :P

[Holf]

so?? where do i go to use the crysta to sub my account?? no point buying it if i got no idea where to use it to resub it..

[ZohnoReecho]

If crysta is shown with the other payment options then you can use them.

[Holf]

ah then iam fked its not there, dumb SE.. fking aust players GG..

[Yoseph]

Maybe if they would quit playing games with 3rd party vendors and get their own ducks in line so we could pay SE directly, it would benefit everyone. Even a direct payment to Paypal would ease the problem, but SE just doesn't like to do things the easy way.

The obsession with security that they display is trumped by so many other game companies who never seem to have these issues, and also never get security problems.