Got hacked September 13th. SE told me 1st it would take 2 weeks. Then they told me I had to fill out a different for. Then they told me after the weeks that they don't have the server capacity or system for rolling back yet even though they have our character save data to rollback to. SE support said that it is a top priority and they are working on it. Games been out for almost 2 months with ppl getting hacked day 1. Get it done SE. They even guarantee 1 rollback per account, 2 if you use a security token and state it may take 7-10 days. They don't mention that there is no rollback system and that it could take months.