What is the average time it takes for a character rollback after a hack? I am on day 8 and counting.

My account was hacked Saturday SEP 28. I immediately decatived my account which knocked the hacker off. I then changed my password but the hacker had already got rid of all my GIL and shards. I put in the ticket Sunday SEP 29 to request a rollback. I have called customer service multiple times and even talked to a human being twice. They stated I have filled out everything correctly and I just have to wait. The unfortunate thing is customer service told me I should not play since any progress would just be rolled back. I even started paying the subscription even though I can not play to make sure my character gets the required rollback.

In case any customer service see this post it is ticket number 2928224.