My friend is getting an error 401 every time she tries to pay for her subscription. I've seen threads talking about the issue being for people out-of-country, but not one bringing it up for people within the supported area.

My friend lives in the US, they registered in the US, and they are trying to use credit/debit cards that are also registered in the US. This isn't an issue involving location, this is an issue involving their faulty global pay system. To have this problem, lock people out of their accounts for 30 days just from trying to pay for their subscription, then blame it on the players? That is COMPLETELY UNACCEPTABLE. SE needs to be fixing this issue right now.

The game is about to lose a large portion of players over a stupid payment error. You'd think they'd be doing everything they could to get people online and playing. Anyone experiencing this error should receive a free month of game time for having to deal with this, not a 30-day account lock. How mentally retarded are they at SE?