I registered for Entry automatic renewal, but mistakenly have 2 characters on the same server. The system did not withdraw the fee from my card, so my account is now inactive, which means I can't delete my uneeded character. If I try to switch to Standard I get error 401 even for different card. Already lost 4 euros because of this. Sent two tickets to the "Support" centre, but in my experience it usually takes a month to get a decent reply.

I think that the Square-Enix payment/account system is plain garbage, and I am on the verge of canceling my service account because of that. What to do now?