Error Code 401

[Sumtingwong]

I'm also experiencing this problem. Every time I try and enter my details, it just comes up with a 401 error, tells me to 'make sure I check all appropriate details' and takes me back. Would have been nice to have been told you were banning my credit card for a month instead of a cryptic error message beforehand, SE.

I've had a similar problem with one other MMO which I was forced to stop playing because of it. I think the bank may check the details such as the name on card, card number, etc etc. I found out my problem was that the name on my MMO account was my full first name but the name on my card is only my initials and my full surname, so my bank rejected it. Only problem was the MMO's account system wouldn't let me register names of just one letter, so I was screwed. I'm not sure if FFXIV will have the same problem but I guess I can't find out now for a month anyway, huh? Oh and no, my bank, card and account are all from the same country I am and I'm here myself, so that's not it either.

I'd use game cards, but every single store within 30km of me is totally sold out and at that point I gave up. So after having my free time run out, my account locked for a month and all game time cards sold out, I suppose SE really doesn't want my money anymore. How about a fix please Square-Enix? Besides, every other business and it's dog doesn't seem to have this problem. Not sure why you are.

[BraveVesperia1990]

How did you know you account blocked ? Where can I check mine blocked or not ? This error is really annoying. I have been stuck with it for 5 days.

[Sumtingwong]

I'm going on what SE's customer service reps have told others. If you try it and get a 401, your card's blocked for 7 hours, then a week then a month for the third attempt.

Still, glad to know my Australian credit card's just not good enough for them.

[Maneki-neko]

I'm going on what SE's customer service reps have told others. If you try it and get a 401, your card's blocked for 7 hours, then a week then a month for the third attempt.

Still, glad to know my Australian credit card's just not good enough for them.

Wow, seriously? They don't want our money eh?

[SynbiosRex]

Must mean that i've been blocked for 2 months, I've tried 4 times.

[gigi_frana]

Same issue, error 401.
Same pathetic customer support.

[Semaphore1842]

I'm also experiencing this problem. Every time I try and enter my details, it just comes up with a 401 error, tells me to 'make sure I check all appropriate details' and takes me back. Would have been nice to have been told you were banning my credit card for a month instead of a cryptic error message beforehand, SE.

You're making the mistake of assuming SE wants to be nice to you. They don't. They are a troll corporate-personified trying to see just how far they can screw with their customers before they lose them.

[zeke181]

I'm going on what SE's customer service reps have told others. If you try it and get a 401, your card's blocked for 7 hours, then a week then a month for the third attempt.

Still, glad to know my Australian credit card's just not good enough for them.

Grab a game card from game.co.uk. They will email the code to you and they are happy to accept our credit cards. Sucks that SE still gets rewarded for this stuff around though.

[Semaphore1842]

Grab a game card from game.co.uk. They will email the code to you

Haven't gotten mine yet. Don't try this unless you're willing to throw good money after bad.

[gigi_frana]

time cards are more expensive then direct play, right?