Quote Originally Posted by Stackbabber View Post
I have the exact same problem. I tried renewing the subscription yesterday without success. I entered my credit card information in the Mog Station and then then it said that you can now go change your payment method. So i go here https://secure.square-enix.com and check it out, but it asks my credit card information again. So i enter my card info again and it again says you can now change your payment method. I have no idea where so i go and put the info once again to Mog Station and then i get an error like this:

ERROR (-24202)
A technical issue has occurred.
Try accessing the site again. If the issue still has not been resolved, please contact the Square Enix Support Centre.

I check my bank account and each time they charged me 1 €. Well it's not charged yet, it says "reserved".
If the charge hasn't gone through yet and its "reserved" then it may only be the steps to complete the transaction haven't been completed. Call your bank and ask about the reserve and if its they who have to clear the reserve or the billing company that has to clear the reserve. Reserved means a company has put a charge on your account but the charge hasn;'t completed yet. We do that as well...you want to rent a piece of equipment from us we "reserve" $500 on your CC if you dont have an account and that way we can ensure we will get at least that amount if you try and skip out on the bill. Thats not the reason SE is putting the test charge on but gives you an idea what it is. The test charge once complete will give SE the transaction information to setup for future purchases. Some CC companies can complete these transactions very fast others won't. as i said in another thrad it might also be that depending on where the billing is coming from the purchase might be seen as "suspicious" and the banks system locks the payment down until some handshake is done to verify the vendor looking for the money is legit.