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  1. #1
    Player
    Braitaq's Avatar
    Join Date
    Oct 2013
    Posts
    4
    Character
    Braitaq Blake
    World
    Ragnarok
    Main Class
    Marauder Lv 50

    Can't watch Cut scene, help please!

    I'm having a persistent problem where my game gets stuck in black screen every time I'm presented with a Cut scene not run in the in game engine (like the opening movie).

    I have tried following the "fix" often mentioned when presenting this problem in changing "CutsceneMovieOpening 0" to "CutsceneMovieOpening 1" in the FFXIV.cfg file.

    and while yes this did allow me to actually create a character and access the game it did not fixed the problem, it simply let me skip the movie, but the movie still doesn't work if i try access it in the main menu.

    i ran into the same problem after unlocking the airship and being presented with another movie Cut scene, that i was again unable to watch. So now i have no idea whats going on, and I'm frankly worried a problem like this, that apparently many are having, hasn't been fixed yet, it outright blocks peoples ability to play the game without the pseudo "fix".
    I have updated my driver to newest version and still nothing. below are my PC specs in hope that i may give clues to the problem.

    Operating System: Windows 8 Pro N 64-bit (6.2, Build 9200)
    DirectX Version: DirectX 11
    Processor: Intel(R) Core(TM) i5-3570 CPU @ 3.40GHz (4 CPUs), ~3.4GHz
    Memory: 8192MB RAM DDR3
    Graphics card: NVIDIA GeForce GTX 660
    Motherboard: ASRock Z77 Extreme4-M
    (0)

  2. #2
    Moderator Avurach's Avatar
    Join Date
    Sep 2013
    Posts
    288
    Greetings Braitaq,

    Thank you for taking time out of your day to report the issue that you are having. We apologize for any inconvenience that this has caused. Another user has experienced this same issue and was able to resolve it! Please see the discussion and resolution in this thread. Thanks again!
    (1)