My roommate also bought the Collector's Edition for 1.0. He and I both remember Square-Enix SPECIFICALLY stating that anyone who purchased the CE for 1.0 should be receiving the 2.0 CE in-game items. But yeah, same problem... he didn't receive anything, either. I swear Square-Enix is going to be infamous for bad customer support very soon... but unless their sales start dropping from bad customer support, they aren't going to change anything about it.