Hello, my friend got hacked and is standing online in Old Gridania, spamming/whispering gold seller advertisment.
He can't log in and we already contacted the support in multiple ways
A) Phone call. SE said it takes about TWO!!!! weeks to get his account back and he should fill out a ticket. A+
B) Filling a support ticket ingame however they said that they can do nothing for him and that he should fill an ingame ticket by himself (SRSLY HOW when he's hacked?!) or.. make a phone call!..

Seriously, why does it take so long to give a player his account back? He just paid for a few months and now he can't play. Awesome. Now an entire raid is waiting to get him back online.
SE, your support is terrible.