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Thread: Account hacked

  1. 10-05-2013 03:24 AM #1
    Himari
    Player
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    Join Date
    Aug 2013
    Posts
    42
    Character
    Runa Nyx
    World
    Gilgamesh
    Main Class
    Astrologian Lv 80

    Account hacked

    Hello, my friend got hacked and is standing online in Old Gridania, spamming/whispering gold seller advertisment.
    He can't log in and we already contacted the support in multiple ways
    A) Phone call. SE said it takes about TWO!!!! weeks to get his account back and he should fill out a ticket. A+
    B) Filling a support ticket ingame however they said that they can do nothing for him and that he should fill an ingame ticket by himself (SRSLY HOW when he's hacked?!) or.. make a phone call!..

    Seriously, why does it take so long to give a player his account back? He just paid for a few months and now he can't play. Awesome. Now an entire raid is waiting to get him back online.
    SE, your support is terrible.
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  2. 10-05-2013 03:34 AM #2
    KevinC
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    Aug 2013
    Location
    Cactuar
    Posts
    120
    Character
    Kevin Caron
    World
    Cactuar
    Main Class
    Miner Lv 50
    Yeah I got hacked too, I had a authentificator and still SE logged in my account and took 99% of my gils. What can I do?
    (1)
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  3. 10-05-2013 03:53 AM #3
    Himari
    Player
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    Aug 2013
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    42
    Character
    Runa Nyx
    World
    Gilgamesh
    Main Class
    Astrologian Lv 80
    Quote Originally Posted by KevinC View Post
    Yeah I got hacked too, I had a authentificator and still SE logged in my account and took 99% of my gils. What can I do?
    Did you wait long to get your acc back? :I About the gil, no clue.
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  4. 10-05-2013 06:53 AM #4
    zorahh
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    Sep 2013
    Posts
    4
    Character
    Zorahh Sky
    World
    Goblin
    Main Class
    Archer Lv 31
    I realized I was hacked on September 22, put in a ticket and changed my password..after a few days of no response to my ticket ( but I did receive an email right away telling me that my account was terminated due to gold selling/spamming which is ridiculous as I had a ticket in that was I hacked!) I went to chat support, chat support told me that they could only escalate my ticket but had no time frame...I am still waiting for anything from SE..have received no emails or anything..
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  5. 10-05-2013 06:54 AM #5
    zorahh
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    Sep 2013
    Posts
    4
    Character
    Zorahh Sky
    World
    Goblin
    Main Class
    Archer Lv 31
    PS..does anyone know where to find A) phone numbers to contact them or B) how to check the status of my ticket?
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  6. 10-05-2013 07:17 AM #6
    Eldar
    Player
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    Jun 2013
    Posts
    3
    I wish I knew. I'm getting a thing saying that I'm currently logged in, and scared that someone is on my account.
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  7. 10-05-2013 07:23 AM #7
    Eldar
    Player
    Join Date
    Jun 2013
    Posts
    3
    aww crap... I know I'm hacked now. I logged out in Limsa Lominsa last night in the inn, and it says I'm currently logged in Central Thanalan... crap crap.. >.<
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  8. 10-05-2013 07:24 AM #8
    Eldar
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    Jun 2013
    Posts
    3
    SE needs to enable something that boots off someone logged into your character if you login with it.
    (1)
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  9. 10-05-2013 07:28 AM #9
    Eripha
    Player
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    Aug 2013
    Location
    Gridania
    Posts
    42
    Character
    Ryuna Nanaki
    World
    Cactuar
    Main Class
    Conjurer Lv 50
    On top of people getting hacked. The so called gil seller banning thing they did seemed to be pointless.
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