ERROR 1752 ,3102 STAND,RETAINER BUG LOSS OF ITEMS,GIL,WEPS AND MATTER

[jackwright89]

Ok im making this thread to see if anyone has had this problem when the Rep saw it they said straight away get to the forum and post it so here i am btw thank you Rep (egoshadow and yuyukosai) for the help you gave me

Ok lets get start i when into to the Ul'dah market ward " armorfitter" and i tried to make a shop but the stand icon wasnt appearing so i kept trying while the Rep was watch and then suddenly my stand apear but as a T position for game developing and it was all gridded soon after Error message 1752 Rep ego said reinstalled ur client its a file problem so i said ok will do soon after i logged back into the game happy days its working agian my shop was working but when i closed my shop and tried to call my retainer out she appear but all my items gil weps mats GONE yes gone you can understand how frustrating this is.....
i then report this to Rep yuyukosai she said aswell contact ingame bugs so asoon as i was about to leave market ward BAM!!! couldnt leave the area not even a Rep could port me out So she disconnect me manual then assoon as i got back in the game Error message 1752
SO....... can anyone help me with this issue due to it has left me unable to play the game because i have no mats and gil and unable to get around properly
hopefully the Game developers will read this and compensate me for these issue and give me my items back

[jackwright89]

All Reps said they are will to be evidence in the major incident

[Baccanale]

Greetings, jackwright89!
Thank you for posting your concerns regarding the disappearance of your retainer and the loss of your items. In order to make sure that we have enough information for a thorough investigation into this matter, it would be a great help to us if you provided as many details as possible in the following form:

Thread Title:
Short outline explaining what sort of issue you are experiencing.

Platform:
Specify which version of Windows was in use to play the game.

ISP:
Name of ISP you use to connect to the Internet.

Type of Internet Connection:
Specify the type of connection. (dial-up, DSL, CATV, Optic Fiber, Other)

Internet Connection Speed:
Specify the speed of internet connection. (Example: 768Kbit/s, 5Mbit/s)

Date & Time:
Date and time of when the issue occurred. Please be sure to state the time zone of your region. (Example: Pacific Time = PST/PDT)

Frequency:
State how frequently the issue occurs. Please select from the following.
1.Always
2.Sometimes
3.Once (Did not reproduce)
4.Unknown

Character Name:
Which character did the issue occur with?

Race:
Race of your character when the issue occurred.
(Eleze M, Eleze F, Hyur M, Hyur F, Lalafell M, Lalafell F, Miqo'te, Roegadyn)

World:
World where the issue occurred.

Class/Skill Rank:
Class and skill rank of your character when the issue occurred.

Physical Level:
Physical level of your character when the issue occurred.

Area and Coordinates:
Area and map coordinates where the issue occurred.

Party or Solo:
If you were solo when the issue occurred, please write "Solo". If you were in a party, please write "Party". With alliance, please write "Alliance."
*If you wrote "Party" or "Alliance", please also include the number of members.

NPC Name:
Name of NPC that your character was interacting with when the issue occurred.
*If you were not interacting with any NPC, then please write "None".

Monster Name:
Name of monster that your character was battling against when the issue occurred.
*If you were not battling against any monster, then please write "None".

In-Game Time:
Please list the in-game time that the issue occurred.

Steps:
Detailed steps on how the issue occurred.
*Please try to include the following details.
•What you were doing when the issue occurred. (Example: Battle, mission, quest, crafting, synthesis, etc.)
•Please do your best to write using official terms for item names and action names. Please avoid any abbreviations or improper terms.
•If you were using macro commands when the issue occurred, please include the details of the command.
•In case the error message appeared when the issue occurred, please include what the message said.

Thank you for your participation!

[jackwright89]

hi i have already sent these details via the square enix support service hopefully you can access these but here is breif details

Thread Title: Stand/ retainer npc (Ukebay
Platform:windows 7 ultimate
ISP:virgin media
Internet Connection Speed: 20Mbit/s
Date & Time: 14/05/11 around 9 am to 1 pm recieved alot of problems (ask reps for details)
Frequency: Once
Race: Umm good question the human ones male lol

Type of Internet Connection: optic fiber via router
World: Ul'dah Market Ward Armorfitters
Class/Skill Rank: Glad 19
Physical Level: 16
Area and Coordinates: Ul'dah Market Ward Armorfitters
Party or Solo: Solo
NPC Name: N/A
Monster Name: N/A
In-Game Time: sorry didnt really check but reps might be able to tell you from logs
Steps: Tried to open stand didnt work for about 6 min then she popped up in default T position Error Message 1752 rep told me to reinstalled so i did then logged back in stand was ok when i tried to open retainer she appeared but all my items gil and weps are gone tried to port out of market ward but couldnt then Rep tried to port me out and he was unable then error message popped up 3102 these all happened in market ward armorfitter Ul'dah
Item's and stuff lost :
450,000 gil
All my black smith mats dont know all the names off by hear
longsword optimal rank 48
some 32 armour and rings /helms
Kind Regards
Jack Wright

[Xophious]

Greetings jackwright89.

Thanks for getting back to us so quickly with all the details. We will gladly forward the concern to be investigated. Any updates will be posted within the forum as they become available.