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  1. 09-26-2013 12:23 AM #1
    Vave
    Player
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    Join Date
    Jun 2012
    Location
    Limsa Lominsa
    Posts
    23
    Character
    Karizi Wrathare
    World
    Sargatanas
    Main Class
    Marauder Lv 75

    My Account Was Stolen!

    My company mates say I logged in last night, promoted an officer to company master, and then left the company myself. I wasn't even logged in last night. I've since changed my password, but my account is suspended. I've sent them a ticket but no response so far. I've been reading the threads about account termination and whatnot, and am terrified that I'll lose my legacy account and everything!

    Any advice?
    (1)
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  2. 09-26-2013 12:33 AM #2
    Spoolx
    Player
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    Apr 2012
    Posts
    123
    Character
    Spoolx Jones
    World
    Gilgamesh
    Main Class
    Thaumaturge Lv 50
    Welcome to the club

    My only advice is to have patience because you are going no where fast.
    (0)
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  3. 09-26-2013 12:38 AM #3
    squidbunny
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    Jun 2012
    Posts
    112
    Character
    Grynh Lynh
    World
    Sargatanas
    Main Class
    Conjurer Lv 57
    Reading the forums and sites like Reddit it's apparent this is a huge, huge issue. And it's super frustrating.

    ... Neither one of us can find this vaunted support web chat, either -- where is it?
    (1)
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  4. 09-26-2013 12:40 AM #4
    Spoolx
    Player
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    Apr 2012
    Posts
    123
    Character
    Spoolx Jones
    World
    Gilgamesh
    Main Class
    Thaumaturge Lv 50
    Quote Originally Posted by squidbunny View Post
    This exact thing happened to my sister and she's super frustrated. Neither one of us can find this vaunted support web chat, either -- where is it?
    How can you not find it? It has been linked in almost every single thread about people getting banned.
    (0)
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  5. 09-26-2013 12:42 AM #5
    squidbunny
    Player
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    Jun 2012
    Posts
    112
    Character
    Grynh Lynh
    World
    Sargatanas
    Main Class
    Conjurer Lv 57
    So link it and vs. being a smarty-smart if it's so easy to find?

    Quote Originally Posted by Covertghost View Post
    Where is the web chat?

    I've looked for ages, and all I can find web chat for is final fantasy 11 support.
    (3)
    Last edited by squidbunny; 09-26-2013 at 12:44 AM. Reason: Quote addition.
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  6. 09-26-2013 12:47 AM #6
    Spoolx
    Player
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    Apr 2012
    Posts
    123
    Character
    Spoolx Jones
    World
    Gilgamesh
    Main Class
    Thaumaturge Lv 50
    Quote Originally Posted by squidbunny View Post
    So link it and vs. being a smarty-smart if it's so easy to find?
    I am not here to babysit you, go look for it.
    (0)
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  7. 09-26-2013 01:04 AM #7
    squidbunny
    Player
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    Jun 2012
    Posts
    112
    Character
    Grynh Lynh
    World
    Sargatanas
    Main Class
    Conjurer Lv 57
    You must work for SE tech support with that general level of helpfulness.
    (3)
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  8. 09-26-2013 01:04 AM #8
    Permata
    Player
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    Feb 2012
    Posts
    21
    Character
    Permata Merah
    World
    Masamune
    Main Class
    Lancer Lv 50
    Please refer to the following link for options to directly contact us:
    https://support.eu.square-enix.com/c...hp?id=455&la=2

    Once on the page Contact Category & Detail, please select:
    Contact category: Account/Billing
    Contact sub-category: ID / Password Recovery


    try those link guys. i just got their attention for chat support. however it's an EU one. Good luck. their only comment is that they will further investigate our account and will let us know again via email. with indefinite timeline.
    (0)
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  9. 09-26-2013 01:06 AM #9
    squidbunny
    Player
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    Jun 2012
    Posts
    112
    Character
    Grynh Lynh
    World
    Sargatanas
    Main Class
    Conjurer Lv 57
    Thanks, mate. Pretty sure OP went through that ticketing system; think she's trying the useless phone support presently.
    (0)
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  10. 09-26-2013 01:12 AM #10
    Atamos
    Player
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    Sep 2012
    Location
    Gridania
    Posts
    279
    Character
    Atamos Vesperae
    World
    Excalibur
    Main Class
    Dragoon Lv 60
    I need a PlayOnline ID to use their chat, which I don't have...
    (0)
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