Greetings RaW-D-Coy,

We appreciate you taking the time to report this concern you are having to us. However, since this sounds like an issue revolving your account and not a technical support issue, I will be closing this particular thread. Based on the information you provided, this support article on the Support Center may help to resolve your concern. If it does not, it should help you get started in contacting the Support Center to resolve your concern directly.

Good luck and have fun!