In-game support auto replies same stuff and cancelled my ticket

[RaW-D-Coy]

I don't get it. Your beta account and your current account are different? You made a new service account? If you wanted to keep playing using the phase 4 character you had to keep using that one since they were all transfered. The only thing you can try is deleting the beta char if you can, but even then the name might not be available anymore or new players could impersonate someone else.

i have 2 service accounts 1 that is beta from way back in the early betas of xiv 2.0 and then the retail. but i can't delete the characters from the beta acc cause i need to place a retail key on it and pay time for it to be able to log in to it and delete it... and no no1 have taken it cause when i search on the name i get my beta charr up on the loadstone or the place where you can see the characters..