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  1. #1
    Player

    Join Date
    May 2011
    Location
    Gridania
    Posts
    10

    FFXIV not starting up - FFXIV has stopped working

    When I try to start FFXIV up the message,
    "FFXIV has stopped working
    A problem caused the program to stop working correctly. Windows will close the program and notify you if a solution is available."
    pops up. I have already uninstalled then reinstalled FFXIV, but received the same message. Any help is much appreciated, and thanks for your time.



    -=-=-=-=-=-=- System Information -=-=-=-=-=-=-

    Operating System Microsoft Windows 7 Home Premium Edition 64bit (build 7600)
    Processor Intel(R) Core(TM) i7 CPU 870 @ 2.93GHz
    Number of Processors Logical Core Count 8 Physical Core Count 4
    BIOS Default System BIOS
    Language English (Regional Setting: English)
    Physical Memory 8151.078MB
    Virtual Memory 2047.875MB
    Page File 16300.305MB
    Storage C:\ Hard Disk Drive Total Disk Space 1386.344GB Free Disk Space 1321.646GB
    DirectX Version DirectX 11
    Graphic Device(s) ATI Radeon HD 5700 Series
    +Device \\.\DISPLAY1
    +Chip ATI display adapter (0x68B8)
    +Maker ATI Technologies Inc.
    +Video Memory 1012.012 MB
    +Shared Video Memory 3059.500 MB
    +DAC Type Internal DAC(400MHz)
    +Display Mode 1600 x 900 (32 bit) (60Hz)
    +Driver atiu9p64 aticfx64 aticfx64 atiu9pag aticfx32 aticfx32 atiumd64 atidxx64 atidxx64 atiumdag atidxx32 atidxx32 atiumdva atiumd6a atitmm64
    +Driver Version
    +Driver Date
    +Driver Language
    +Vertex Shader 3.0
    +Pixel Shader 3.0
    +Vertex Texture Supported
    Sound Device(s) Speakers (Realtek High Definition Audio)
    +Device ID {DA510892-EF67-4FB5-9AE4-8F3CC642B959}
    +Device Name RTKVHD64.sys
    +Driver Version 6.00.0001.5953
    +Driver Language English
    +Driver Date 10/6/2009 10:51:22 PM
    Input Device(s) {6F1D2B60-D5A0-11CF-BFC7444553540000}
    +Name Mouse
    +Notes Axis 3 Button 3 Field of View 0
    Input Device(s) {6F1D2B61-D5A0-11CF-BFC7444553540000}
    +Name Keyboard
    +Notes Axis 0 Button 128 Field of View 0
    Input Device(s) {D9DD9EF0-1FD5-11E0-8002444553540000}
    +Name USB Multimedia Keyboard
    +Notes Axis 0 Button 8 Field of View 0
    Input Device(s) {D9F45B40-1FD5-11E0-8003444553540000}
    +Name USB Multimedia Keyboard
    +Notes Axis 0 Button 18 Field of View 0
    Input Device(s) {D9F48250-1FD5-11E0-8004444553540000}
    +Name USB Multimedia Keyboard
    +Notes Axis 0 Button 10 Field of View 0


    -=-=-=-=-=-=- Application Information -=-=-=-=-=-=-

    AMD:CCC-AEMCapturingWindow
    Kaspersky Gadget
    Technical Support - Post New Thread - Mozilla Firefox


    -=-=-=-=-=-=- Install Information -=-=-=-=-=-=-

    ABBYY FineReader 6.0 Sprint
    ATI Catalyst Control Center
    Adobe AIR
    Adobe Flash Player 10 ActiveX
    Adobe Flash Player 10 Plugin
    Adobe Photoshop Elements 8.0
    Adobe Photoshop.com Inspiration Browser
    Adobe Premiere Elements 8.0
    Adobe Reader 9.4.4
    Apple Application Support
    Apple Software Update
    Bing Bar
    CCC Help Chinese Standard
    CCC Help Chinese Traditional
    CCC Help Czech
    CCC Help Danish
    CCC Help Dutch
    CCC Help English
    CCC Help Finnish
    CCC Help French
    CCC Help German
    CCC Help Greek
    CCC Help Hungarian
    CCC Help Italian
    CCC Help Japanese
    CCC Help Korean
    CCC Help Norwegian
    CCC Help Polish
    CCC Help Portuguese
    CCC Help Russian
    CCC Help Spanish
    CCC Help Swedish
    CCC Help Thai
    CCC Help Turkish
    Catalyst Control Center - Branding
    Catalyst Control Center Core Implementation
    Catalyst Control Center Graphics Full Existing
    Catalyst Control Center Graphics Full New
    Catalyst Control Center Graphics Light
    Catalyst Control Center Graphics Previews Common
    Catalyst Control Center Graphics Previews Vista
    Catalyst Control Center InstallProxy
    Catalyst Control Center Localization All
    Consumer In-Home Service Agreement
    D3DX10
    Definition update for Microsoft Office 2010 (KB982726)
    Dell DataSafe Local Backup
    Dell DataSafe Local Backup - Support Software
    Dell Dock
    Dell Getting Started Guide
    DirectXInstallService
    DivX Setup
    EMC 10 Content
    FINAL FANTASY XIV
    Free Audio CD Burner version 1.4.7
    Free YouTube to MP3 Converter version 3.9.35.324
    GoToAssist 8.0.0.514
    Halo 2 for Windows Vista
    Inkscape 0.48.1
    Intel(R) Control Center
    Intel(R) Rapid Storage Technology
    Java Auto Updater
    Java(TM) 6 Update 24
    Junk Mail filter update
    Kaspersky Anti-Virus 2011
    Lexmark Printable Web
    Lexmark Toolbar
    MSVCRT
    MSVCRT_amd64
    MSXML 4.0 SP2 (KB954430)
    MSXML 4.0 SP2 (KB973688)
    Messenger Companion
    Microsoft Games for Windows - LIVE Redistributable
    Microsoft Games for Windows Marketplace
    Microsoft Office Access MUI (English) 2010
    Microsoft Office Access Setup Metadata MUI (English) 2010
    Microsoft Office Excel MUI (English) 2010
    Microsoft Office Home and Student 2010
    Microsoft Office OneNote MUI (English) 2010
    Microsoft Office Outlook MUI (English) 2010
    Microsoft Office PowerPoint MUI (English) 2010
    Microsoft Office Proof (English) 2010
    Microsoft Office Proof (French) 2010
    Microsoft Office Proof (Spanish) 2010
    Microsoft Office Proofing (English) 2010
    Microsoft Office Publisher MUI (English) 2010
    Microsoft Office Shared MUI (English) 2010
    Microsoft Office Shared Setup Metadata MUI (English) 2010
    Microsoft Office Single Image 2010
    Microsoft Office Word MUI (English) 2010
    Microsoft SQL Server 2005 Compact Edition [ENU]
    Microsoft Silverlight
    Microsoft Visual C++ 2005 ATL Update kb973923 - x86 8.0.50727.4053
    Microsoft Visual C++ 2005 Redistributable
    Mozilla Firefox (3.6.17)
    Multimedia Card Reader
    QuickTime
    Realtek High Definition Audio Driver
    Roxio Activation Module
    Roxio BackOnTrack
    Roxio Central Audio
    Roxio Central Copy
    Roxio Central Core
    Roxio Central Data
    Roxio Central Tools
    Roxio Easy CD and DVD Burning
    Roxio Express Labeler 3
    Roxio Update Manager
    Security Update for Microsoft .NET Framework 4 Client Profile (KB2160841)
    Security Update for Microsoft .NET Framework 4 Client Profile (KB2446708)
    Security Update for Microsoft Excel 2010 (KB2466146)
    Security Update for Microsoft Office 2010 (KB2289078)
    Security Update for Microsoft Office 2010 (KB2289161)
    Security Update for Microsoft PowerPoint 2010 (KB2519975)
    Security Update for Microsoft Publisher 2010 (KB2409055)
    Security Update for Microsoft Word 2010 (KB2345000)
    Skins
    SmartSound Quicktracks for Premiere Elements 8.0
    Sonic CinePlayer Decoder Pack
    Topaz Clean 3
    Topaz Clean 3 (64-bit)
    Uninstall 1.0.0.1
    Update for Microsoft .NET Framework 4 Client Profile (KB2473228)
    Update for Microsoft Office 2010 (KB2202188)
    Update for Microsoft Office 2010 (KB2413186)
    Update for Microsoft Office 2010 (KB2494150)
    Update for Microsoft OneNote 2010 (KB2493983)
    Update for Microsoft Outlook Social Connector (KB2441641)
    VC80CRTRedist - 8.0.50727.4053
    VoiceOver Kit
    Windows Live Communications Platform
    Windows Live Essentials
    Windows Live Installer
    Windows Live Mail
    Windows Live Messenger
    Windows Live Messenger Companion Core
    Windows Live Movie Maker
    Windows Live PIMT Platform
    Windows Live Photo Common
    Windows Live Photo Gallery
    Windows Live SOXE
    Windows Live SOXE Definitions
    Windows Live Sync
    Windows Live UX Platform
    Windows Live UX Platform Language Pack
    Windows Live Writer
    Windows Live Writer Resources
    ccc-core-static


    -=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-

    C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe 00001140
    C:\Program Files (x86)\DivX\DivX Update\DivXUpdate.exe 00001224
    C:\Program Files (x86)\Intel\Intel(R) Rapid Storage Technology\IAStorIcon.exe 00000D6C
    C:\Program Files (x86)\Kaspersky Lab\Kaspersky Anti-Virus 2011\avp.exe 00001094
    C:\Program Files (x86)\Lexmark S300-S400 Series\ezprint.exe 00000ED8
    C:\Program Files (x86)\Lexmark S300-S400 Series\lxeamon.exe 00000DDC
    C:\Program Files (x86)\Microsoft Office\Office14\ONENOTEM.EXE 00001084
    C:\Program Files (x86)\Mozilla Firefox\firefox.exe 00001654
    C:\Program Files (x86)\Mozilla Firefox\plugin-container.exe 000008C0
    C:\Program Files (x86)\Multimedia Card Reader(9106)\ShwiconXP9106.exe 00000F24
    C:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV\ffxivconfig.exe 000009C4
    C:\Program Files (x86)\iTunes\iTunesHelper.exe 00001214
    (0)

  2. #2
    Player

    Join Date
    May 2011
    Location
    Gridania
    Posts
    10
    >_< Sorry, just looked at an older thread and saw that I need to update my driver for my GFX card.
    (0)