I'll just say this, a while back I was having a similar issue. I have a 1.0 account, bought the PS3 collector's edition and applied it on SEN which "should" have given me a collector's edition account over my 1.0 Standard account. Instead, it gave me another standard account and for about 14 days I was ripping my hair out trying to discover what went wrong.

It turns out, I had actually entered the code wrong and that wrong code still qualified for a Standard edition of the game, lol.

Check your code very carefully and if you have any "O"s that you thought were "0"s try "D" instead, because that was my problem...
Their dot printing method leaves a lot to be desired in the clarity department.


I hope you fix your problem.