Hmm, well, I'll need to wait till monday now for live chat support! Poop! Hopefully I hear back from customer support by then (though doubtful).

I tried substitution Kittra, sadly, nothing worked
Also, I got my copy online from Zavvi, so taking it back isn't an option, especially now its open and used! I like the fact I have all the collectors edition stuff (CD book key etc), but it would have been nice to get the in game stuff too!

Thank you, all, for the responses! Much appreciated!