Quote Originally Posted by Marishi-Ten View Post
Tell you what, you get a Sr. Systems Admin from the Montreal office to send you an email confirming the problem is on them (providing details) and I'll consider it relevant.

I can't take a canned response seriously when it's basically telling you to go away.

I know this because my company actively uses these responses to deal with our some of our more problematic end users and we don't want to waste time explaining and issue and how to fix as they won't listen because it's not the answer they want to hear.
Oh, you mean this guy? 5 steps ahead of you. http://www.square-enix-montreal.com/team/Tony-Pressacco