Quote Originally Posted by Appleh4x View Post
So after requesting a refund for the subscription I paid for this month because I haven't been able to play this is the message I received from SE support:

"Dear Customer,

Regarding your request for account support. Please find your answer below.

If you are receiving an Error 90000 when attempting to access FINAL FANTASY XIV: A Realm Reborn, please try again later. This error simply means that the server is congested and you will need to keep trying until you are able to login. We apologize for any inconvenience this may cause you.

Thank you for contacting the SQUARE ENIX Support Center."

Take that you white knight "gurus" of supposed throttling knowledge.
The error 90000 is a general error used to point the admins in a general direction to look. Basically, Error 90000 is a disconnect. You can unplug your router and wait for the error to populate on your client. This doesn't mean that the server is having an issue, it means you cannot connect to the network due to packet loss and the client being unable to authenticate itself with the host.

This error can populate anywhere from hop one to end point. It doesn't mean that the issue is directly related to Square as a disconnect can happen literally anywhere on the route path.

The email you received also looks to be either a canned response or an auto generated reply. Normally, these emails are used as a blanket email by tech firms that are overloaded with support requests. Instead of their agents typing out individual responses, they use a blanket statement to essentially dissuade people from contacting them with egregious requests and/or repeat inquiries from the same login. If you read between the lines, that email actually reads as a "stop contacting us" email.

I don't think anyone has claimed the issue is throttling and I don't think anyone is "white knighting". You may have misinterpreted statements made by others.