All the lag, network issues are server side [CONFIRMED]

[KisaiTenshi]

So after requesting a refund for the subscription I paid for this month because I haven't been able to play this is the message I received from SE support:

"Dear Customer,

Regarding your request for account support. Please find your answer below.

If you are receiving an Error 90000 when attempting to access FINAL FANTASY XIV: A Realm Reborn, please try again later. This error simply means that the server is congested and you will need to keep trying until you are able to login. We apologize for any inconvenience this may cause you.

Thank you for contacting the SQUARE ENIX Support Center."

Take that you white knight "gurus" of supposed throttling knowledge.

If you notice, that's the same thing mentioned in the 90000 sticky that nobody reads. That is a stock response.

[Appleh4x]

If you notice, that's the same thing mentioned in the 90000 sticky that nobody reads. That is a stock response.

What are you talking about it doesn't say that at all.
"
Hi all,

As posted elsewhere before, we are investigating issues that might be caused by ISPs classifying FINAL FANTASY XIV: A Realm Reborn as P2P software.

To give us a clearer view on how widespread this issue is, it would be much appreciated if everyone who experienced such issues could post the following information as a reply to this thread:
- Name of ISP
- Country of Residence
- When does the problem occur (always, only during specific times?)
- Reference number from your ISP, if you raised this matter with them
Again, my apologies for the trouble this is causing and thank you for your cooperation!
- Aethingie"

[Araye]

Hi Apple, while I wanted to jump in with you on this one, I cannot. I get 90k when I have issues on my end. I also get 90k when I'm sitting in Ul'dah crafting and instead of my usual 5 seconds of lag it jumps to 30 seconds. If the SE response directly addressed the latter, I would agree it is conclusive. However, it just says 90k without going into any details. It is as if they are saying, "don't contact us anymore". I believe the issue I have IS server based, but that email does nothing to convince me SE is doing anything about it or even understands what the problem is. Perhaps if you post the first letter as well? And if you did post the first letter somewhere, I'm sorry I must have glanced over it. I'm with you in the lag, Masha

[Appleh4x]

Hi Apple, while I wanted to jump in with you on this one, I cannot. I get 90k when I have issues on my end. I also get 90k when I'm sitting in Ul'dah crafting and instead of my usual 5 seconds of lag it jumps to 30 seconds. If the SE response directly addressed the latter, I would agree it is conclusive. However, it just says 90k without going into any details. It is as if they are saying, "don't contact us anymore". I believe the issue I have IS server based, but that email does nothing to convince me SE is doing anything about it or even understands what the problem is. Perhaps if you post the first letter as well? And if you did post the first letter somewhere, I'm sorry I must have glanced over it. I'm with you in the lag, Masha

Actually my main point was them admitting they have server congestion, which leads to all of those problems. It is pretty basic networking stuff. A server is overloaded so it limits QOS to a number of incoming lines to improve quality for others.

[Brises]

How is that news? They have been admitting server congestion since launch.

[Appleh4x]

How is that news? They have been admitting server congestion since launch.

They admitted to the game being more popular than expected, but not actually congestion. Server congestion directly causes packet loss, timeouts, refused connections... basically all the issues described. The 90k error once logged in is a timeout, and 90k before logging in is a refused connection, and the lag is the mass packet loss.

[Brises]

They admitted to the game being more popular than expected, but not actually congestion. Server congestion directly causes packet loss, timeouts, refused connections... basically all the issues described. The 90k error once logged in is a timeout, and 90k before logging in is a refused connection, and the lag is the mass packet loss.

I believe when they say servers are running at max capacity, character creation has been blocked, the lobby server has been closed at times due to too many concurrent connections, and have now had two phases of adding more servers. And Yoshi P constantly apologizing for server problems. I think that means they are saying server congestion.

[Raist]

They admitted to the game being more popular than expected, but not actually congestion. Server congestion directly causes packet loss, timeouts, refused connections... basically all the issues described. The 90k error once logged in is a timeout, and 90k before logging in is a refused connection, and the lag is the mass packet loss.

What the...???!!! What rock have you been living under? Haven't admitted to Congestion problems? The Notice section on the Lodestone has posts specifically addressing it.
http://na.finalfantasyxiv.com/lodest...ac432b3e55a9ba
http://na.finalfantasyxiv.com/lodest...77fc01eaf49bf5
http://na.finalfantasyxiv.com/lodest...bf87957cdd329f
http://na.finalfantasyxiv.com/lodest...1e2dffa67cccc8

All for of them are from 9/12, and even state Congestion in the title of the post.

There's another on 8/30, again... it's in the title of the post:
http://na.finalfantasyxiv.com/lodest...7ef1e00d43f6a7

08/30/2013 11:32 AM
FINAL FANTASY XIV Congestion (Aug. 30)
Currently, due to the heavy traffic, players may experience the following issues.

- An issue wherein the game launcher screen may take some time to display.
- An issue wherein a lobby error may appear at the start screen.
- An issue wherein the World name may not appear correctly on the World selection screen.

If you encounter any of these issues, please wait and try again at a later time.

We apologize for any inconvenience this may cause and thank you for your cooperation.

And that's just what I found with a couple mouse clicks... good grief.

[Medura]

90k is a whole other issue, it has little to do with the lag most people experience.

[Appleh4x]

ITT no one who understands the consequences of an overloaded server. http://www.linfo.org/congestion.html When you limit the bandwidth coming in it gives you the 90ks and lag, they are definitely related and if you can't see that you shouldn't be posting in a tech support forum acting like you know how anything on how a network functions.