What Square-Enix needs to fix before anything else...

[jcw005]

...and that's okay with you?

[Elegance]

...and that's okay with you?

I think its more a resigned to it kinda thing, the same way every other suggestion in swtor was met with "can't happen due to engine limitations" "oh ok".

I'm sure we'd all love better communication from our devolopers, but sadly that doesn't ever seem to be a thing.

[jcw005]

I think its more a resigned to it kinda thing, the same way every other suggestion in swtor was met with "can't happen due to engine limitations" "oh ok".

I'm sure we'd all love better communication from our devolopers, but sadly that doesn't ever seem to be a thing.

I don't know; it might be poor memory, but having played both WoW and D3, I feel like Blizzard is infinitely better at this sort of thing.

Does this excuse the customer service? No. but I hope it puts things a bit more into perspective. Should a game on such a massive scale have its own self sustaining, self regulated, and solely focused customer support team? I think it should. This should come in time once they recuperate some of the debt this company has incurred over the last 3 years. Remember that they have been running this game at a deficit for the last 3 years with negligible amounts of money coming in. They have worked through the worst natural disaster and nuclear disaster in decades, they have recovered from "the worst MMO launch in history" and they also have continually put up with customer abuse.

How hard is it to pay someone minimum wage to watch the forums and do that very thing? There seem to be people who essentially do that very thing for free both here and on the FF14 subreddit.

[Elegance]

I don't know; it might be poor memory, but having played both WoW and D3, I feel like Blizzard is infinitely better at this sort of thing.

How hard is it to pay someone minimum wage to watch the forums and do that very thing? There seem to be people who essentially do that very thing for free both here and on the FF14 subreddit.

That I'd have to agree they are, I didn't include blizz since I feel they're still the "gold standard", and rightly so, they have the resources and use them.
They have their issues still, but they get the basics right.

All in all, I'd love SE to continually keep us in the loop when things are delayed and such, but I sadly don't think it will happen anytime soon.

[faris]

...and that's okay with you?

I think you need to put things into perspective. No matter how special you deem yourself, by some miraculous stroke of luck, no SE bigwig is going to magically be on these forums at this very moment (and believe me. The ARR team, much less the community reps simply don't have the authority to hire and fire on behalf of SE) read your thread, decide that indeed, it's the first thing that needs to be fixed right away, and get on the phone immediately to the HR department to locate, purchase callcentres in every country in the world for ARR support, and employ thousands of people to man these.