Hey there,

I'm currently trying to install FFxiv on my father's computer. After downloading the game client and running the setup, it keeps prompting for him to install new directX files after selecting the language. We've allowed it to happen but after the files are added, it keeps prompting for more directX files (possibly the same ones). So far we've installed the files about 10 times and the prompt doesn't disappear until you cancel the client install.

He is running directX version 11, the same as my computer (which has installed the game perfectly). We are unable to install the launcher and hence start the download of the game itself.

Can anyone help us out? It would be greatly appreciated.