Too technical for e-mail support

[worldofneil]

Unfortunately you might have to try ringing them to get this resolved, although I don't know how bad it is to get through at the moment. A few weeks ago you had to pretty much ring as soon as they opened or you wouldn't get through before close of business. Hopefully things are a bit better since then (although their email support suggests it's still overloaded).

There's also a Live Chat option as well somewhere (I don't know a link sorry), but from forum responses/chat logs people have posted, they don't seem overly helpful/able to solve issues, but if you can find a link to get onto it, it's worth a try probably.

Sorry I haven't been more help

[Jwbenson86]

I just sat on their chat support page for an hour waiting to talk to someone. I finally get to #1 then it closed my request when it was my turn and said there was no agent to speak with me? Hey ADMIN you have some questions you need to respond with, this is absolute crap.