Greetings Pellinore,

I am sorry to hear you are having trouble with your token. This sounds like it would require support center assistance. You can reach them by going Here. Scroll to the bottom of the screen and choose "Contact Us" and fill out all the necessary information. I am going to close this thread, but if you still need assistance then feel free to create a new thread outlining the steps you have taken so far.

Thanks and good luck!