One time password does not work

[Pellinore]

Today I activated the one time password app on my phone. But now when I go to log in, I get a message saying the password is invalid, no matter how many times I get a new one time password. I can't even log into my account page to deactivate the token because it asks for the one time password (which does not work). Any suggestions on how to fix this?

[MichiKyou]

Contact square enix support, it may be mis-synced.

[Pellinore]

Would you happen to know the number? I can't find it.

[Philotreu]

Greetings Pellinore,

I am sorry to hear you are having trouble with your token. This sounds like it would require support center assistance. You can reach them by going Here. Scroll to the bottom of the screen and choose "Contact Us" and fill out all the necessary information. I am going to close this thread, but if you still need assistance then feel free to create a new thread outlining the steps you have taken so far.

Thanks and good luck!