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  1. 10-01-2013 01:12 PM #1
    Pellinore
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    Aug 2013
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    3
    Character
    Pellinore Listeneise
    World
    Cactuar
    Main Class
    Conjurer Lv 24

    One time password does not work

    Today I activated the one time password app on my phone. But now when I go to log in, I get a message saying the password is invalid, no matter how many times I get a new one time password. I can't even log into my account page to deactivate the token because it asks for the one time password (which does not work). Any suggestions on how to fix this?
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  2. 10-01-2013 01:16 PM #2
    MichiKyou
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    Sep 2013
    Location
    Ul'dah
    Posts
    248
    Character
    Mevra Noor
    World
    Balmung
    Main Class
    Pugilist Lv 81
    Contact square enix support, it may be mis-synced.
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  3. 10-01-2013 01:17 PM #3
    Pellinore
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    Aug 2013
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    Pellinore Listeneise
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    Cactuar
    Main Class
    Conjurer Lv 24
    Would you happen to know the number? I can't find it.
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  4. 10-15-2013 10:19 AM #4
    Philotreu
    Moderator Philotreu's Avatar
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    Aug 2013
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    Greetings Pellinore,

    I am sorry to hear you are having trouble with your token. This sounds like it would require support center assistance. You can reach them by going Here. Scroll to the bottom of the screen and choose "Contact Us" and fill out all the necessary information. I am going to close this thread, but if you still need assistance then feel free to create a new thread outlining the steps you have taken so far.

    Thanks and good luck!
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