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  1. 10-01-2013 11:14 AM #1
    Zolfare
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    Join Date
    Aug 2013
    Posts
    5
    Character
    Asakura Miaki
    World
    Ultros
    Main Class
    Arcanist Lv 50

    I have been HACKED. Please boot the character off of my account!!!

    I changed the password and added a one-time password to my acocunt. Will a GM please kick the person that hacked onto my account off of my account before he/she takes my gil and everything? Please please please please please.
    (0)
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  2. 10-01-2013 12:30 PM #2
    Sirevanac
    Player
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    Join Date
    Sep 2013
    Posts
    4
    Character
    Sire Canversia
    World
    Famfrit
    Main Class
    Arcanist Lv 50
    forget it. Gil and fire/water shards gone.

    Good luck with getting with live support. Happened the same to me, still trying to contact them
    (0)
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  3. 10-01-2013 01:09 PM #3
    lord_hur
    Player
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    Oct 2013
    Posts
    5
    Character
    Syl Marillion
    World
    Moogle
    Main Class
    Conjurer Lv 35
    Welcome on the boat, friend.

    Thankfully, I just started the game...
    (0)
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  4. 10-01-2013 01:11 PM #4
    mikecoby
    Player
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    Join Date
    Mar 2011
    Location
    Gridania
    Posts
    161
    Character
    Mike Coby
    World
    Balmung
    Main Class
    Gladiator Lv 51
    ive read you can deactivate and reactivate your account and it'll boot anyone logged on.
    (0)
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  5. 10-01-2013 01:17 PM #5
    LunaticTear
    Player
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    Aug 2012
    Location
    Uldah
    Posts
    29
    Character
    Macha Nobelhart
    World
    Balmung
    Main Class
    Conjurer Lv 50
    Keep talking to live support. Lucky for you, SE has a security token policy that if your account is hacked with the token on it, SE will reimburse your account seeing as they blame themselves for having a token account hacked in the 1st place. GL on getting it back. :/
    (0)
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  6. 10-01-2013 01:20 PM #6
    darkvision
    Player
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    Join Date
    Apr 2012
    Posts
    58
    Character
    Connor Stone
    World
    Balmung
    Main Class
    Gladiator Lv 50
    should of had OTP on your account in the first place
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  7. 10-01-2013 01:26 PM #7
    LunaticTear
    Player
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    Aug 2012
    Location
    Uldah
    Posts
    29
    Character
    Macha Nobelhart
    World
    Balmung
    Main Class
    Conjurer Lv 50
    Quote Originally Posted by darkvision View Post
    should of had OTP on your account in the first place
    Yeah if she changed it after the hacking there's no point. But if she had a OTP beforehand, SE will take blame.
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  8. 10-01-2013 01:28 PM #8
    Freyar
    Player
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    Aug 2013
    Location
    Ul'dah
    Posts
    605
    Character
    Ostrogniew Radlutasch
    World
    Balmung
    Main Class
    Sage Lv 90
    Quote Originally Posted by LunaticTear View Post
    Yeah if she changed it after the hacking there's no point. But if she had a OTP beforehand, SE will take blame.
    If it were there prior, it would be a strong indicator that there is an issue with their security. I doubt it though.
    (0)
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  9. 10-01-2013 01:31 PM #9
    lord_hur
    Player
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    Join Date
    Oct 2013
    Posts
    5
    Character
    Syl Marillion
    World
    Moogle
    Main Class
    Conjurer Lv 35
    Quote Originally Posted by mikecoby View Post
    ive read you can deactivate and reactivate your account and it'll boot anyone logged on.
    This does not work. Tested a few minutes ago.
    (0)
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  10. 10-01-2013 06:32 PM #10
    ZohnoReecho
    Player
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    Aug 2013
    Posts
    958
    Character
    Zohno Reecho
    World
    Ragnarok
    Main Class
    Pugilist Lv 70
    I think you have to keep it disabled until some kind of schedule checks your account's status and shuts it down.
    (1)
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