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Thread: Chat support

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  1. 10-04-2013 03:37 AM #1
    Gyrus
    Player Gyrus's Avatar
    Join Date
    Aug 2013
    Posts
    144
    Character
    Lygrin Noban
    World
    Hyperion
    Main Class
    Fisher Lv 50

    Chat support

    I just waited over 2 hours in chat support only to get "No available person blah blah"

    What gives?
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  2. 10-04-2013 04:06 AM #2
    Rizon
    Player
    Rizon's Avatar
    Join Date
    Mar 2011
    Location
    Quincy, Il
    Posts
    938
    Character
    Rizon Cerberus
    World
    Hyperion
    Main Class
    Marauder Lv 81
    This practice has been prevalent with SE Chat for as long as I have been playing their MMOs (2005). Your's is not the first complaint about deficiencies with SEs overall Customer Service and, unless things change, it will not be the last.
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  3. 10-04-2013 05:44 AM #3
    Gyrus
    Player Gyrus's Avatar
    Join Date
    Aug 2013
    Posts
    144
    Character
    Lygrin Noban
    World
    Hyperion
    Main Class
    Fisher Lv 50
    Just got off chat with a customer support agent. Its clear SE doesn't care about money, who owns accounts, nor their current customers. I'm totally heated right now. I have to get a recovery sheet notarized when I'm disabled and can't drive. It's very complicated for me, let alone do all the mailing etc.

    Why couldn't i just provide my ID etc? I shouldn't have to jump through hoops to verify my old account.

    Never have i seen so much bullcrap to do, not only that they'll kick you when you're down!
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