Fatal DirectX Error 11000002 still there in Stormblood

[LadyVonBek]

I have R9 200 w/ crossfire. I never had this errors until stormblood. Used to play in directx9, but now game wont start at all unless 11.

[davepeak]

Add me to the list, same DirectX issue, no surprise, have a R9 380

[Caminus85]

Same here I have a R9380, still getting an error with newest ATI drivers. Extremely frustrating.

[Chipipie]

I'am with you ! Got a R9 380 X ... Well i have to play on dx9 too but its really horrible. Guess we need to wait for SE or ATI to fix it , keep harrass them so they weill see there is a real problem for a lot of people

[wolfyyy23]

I got this error once and usually my screen goes black and my fans go up really fast/loud. I am running a GTX 1080 however. Not sure if this changes the reason/error. I never got the error and it only happened later today for me. The game was working like a charm as always.

[LexiWhitewind]

(AMD r9 380)

Hello guys,
I've spent almost hours on end since the release of SB trying to fix this god damn DirectX error, and i think i might have done it.

A lot of forums suggest turning off power settings etc, which im sure everyone has done to no avail.

So today, i decided to search for a FFXIV specific driver, and turns out there was a fix from AMD back during HW.

Try to uninstall your current driver using DDU, and then search for driver 16.3.2.
You can find this on GURU's website.

Once that is installed, you will notice in the Global Settings, there is a power efficiency setting thats automatically turned on.
(I mentioned the power efficiency setting because for me, the majority of the time my screen goes blank but the sounds and game is still running, but the GPU decides it needs to restart)
Turn that off, Restart your computer and there you have.
At least, this fixed it for me.
Playing on DX11 now so smoothly and so far, without any crashes.


Please let me know if this fixes anyones issues!

[misterwuggles]

(AMD r9 380)

Hello guys,
I've spent almost hours on end since the release of SB trying to fix this god damn DirectX error, and i think i might have done it.

A lot of forums suggest turning off power settings etc, which im sure everyone has done to no avail.

So today, i decided to search for a FFXIV specific driver, and turns out there was a fix from AMD back during HW.

Try to uninstall your current driver using DDU, and then search for driver 16.3.2.
You can find this on GURU's website.

Once that is installed, you will notice in the Global Settings, there is a power efficiency setting thats automatically turned on.
(I mentioned the power efficiency setting because for me, the majority of the time my screen goes blank but the sounds and game is still running, but the GPU decides it needs to restart)
Turn that off, Restart your computer and there you have.
At least, this fixed it for me.
Playing on DX11 now so smoothly and so far, without any crashes.


Please let me know if this fixes anyones issues!

Fixed it for how long so far? I've tried probably a dozen drivers and some were more stable than others, often tricking me into thinking it was fixed. At least a couple of them seemed to work for a day or so before it continued to happen. Not sure if I've tried this particular driver so I'll give it a try when I get home, but I'd just caution against folks getting their hopes up.

[ManuelBravo]

I haven't seen that on my end for a while now. Make sure your highest Direct X , 12 right now. I had that issue when I was using HDMI , I switched to Display port and have had no issues. I don't think it's a game issue, more of a performance setting on our systems.

[misterwuggles]

I haven't seen that on my end for a while now. Make sure your highest Direct X , 12 right now. I had that issue when I was using HDMI , I switched to Display port and have had no issues. I don't think it's a game issue, more of a performance setting on our systems.

I've tried at least a dozen different drivers--old and new--with clean uninstalls via DDU and/or AMD Cleanup Utility. I've tried various combinations of settings in-game and in AMD Settings. I've underclocked the GPU and I've overclocked the GPU. I've rolled back/updated Windows (which with Windows 10 also updates Dx12). I've re-installed the game. I've re-installed Windows. I've moved the card to another identical computer (built my computer and GF's computer at the same time with an R9 270--only difference being my 270 died and was RMA'ed to an R9 380) and the issue moved with the card. Absolutely zero issues with other games and functions on my PC.

I can pretty confidently say this almost certainly isn't something on the user side. FFXIV wants the card to do something it doesn't like and it crashes the drivers and therefore the game. An update to FFXIV or to the drivers could likely fix it but neither SE nor AMD has deemed us important enough to look into this or communicate with us about it.

I'll continue to try every single fix people recommend and say ha worked for them because I'd love to be wrong and finally be able to play the game properly, but that hasn't happened yet and Stormblood has been a markedly less amazing experience because of it. If I wasn't already so invested in FFXIV I'd drop it in a heartbeat over this. I shouldn't have to buy a new video card to fix an error in a single game.

[Orlet]

Actually, earlier today there was a response by the AMD engineer team member that they have replicated the issue and are working on a fix. So there is hope.