If SE does not intend to meddle in their own mess that they created, might as well see with the Canadian Consumer Authorities, cause this lack of responsibilities and preparations proves they were fraudulent and not respecting their words and their part of the deal. When we bought the CE products, we engage to pay the sums for a product delivered in due time, which they clearly have not respected, customs or no, they should've taken in account this time lapse.

What they are saying now is that they will be penalizing a portion of the people that greatly supported them (the physical CE buyer) because they couldn't keep their part of the deal, and they don't care about anything else, since they got our money. Very bad choice for their reputation when all they had to do is to extend for a week or two the EA time to allow their mess up to solve.