Square your customer service skills are lacking - LAG LAG LAG LAG LAG LAG LAG LAG LAG

Okay

Every maintenance, it seems the lag gets worse.

Here I am healing a party and 4 seconds after I cast the heal actually registers. People rubberband everywhere. I move from AoE the instant it is cast and run half way round the world and bam still hits.

I tried to contact a GM in game - pointless - your customer care priorities are f'ing hopeless to the point you should be ashamed. I get automated responses telling me I should post here. I post here, posts get ignored. I get an advisor via text chat, useless, they dont do game support apparently and tell me, and I quote 'There should be in game support' - but cannot be more specific. There is no support - period.

Sometimes it has been fine. Prior to maintenance carried out earlier this week between 7 - 9 am gmt everything had been sweet for a few weeks. Since this weeks maintenance everything is useless your end again.

tracert shows no issues - ping shows zero packet loss - my traffic is not subject to ISP filtering. Yet still I feel i am connected to your servers via a wifi hotspot located 50,000 leagues below the sea, inside a metal safe, 400 miles away.

I shall tell you what the problems are huh?

Initially, beta, beautiful. Flawless gaming experience.

Then came early access. Oh noes - the servers cannot cope with capacity people cant log in.

Then came release and many maintenance sessions and we reach a point where we have the same servers, just everyone gets allocated a smaller slice.

THEY ARE RUNNING BEYOND CAPACITY

I feel sorry for Yoshida, because it is quite apparent the money-men at Square want to do things on a pitiful budget, rendering all Yoshida's hard work moot.

Your server infrastructure requires heavy financial investment. No ifs, no buts, no passing the buck blaming anything and everything except the fact you need more clout to provide the community with a gaming resource that atm is so severely lacking.

Think of it like this.

I have a glass of water and I have to share it with 4 people, fine, we can all take a gulp and pass it around.

Now we have 500 people needing to share the same glass of water.

Its fine, we dont need a bigger glass, we will just make everyone have smaller sips from the same regular size glass.

Go back to re-releasing 20 year old titles at premium prices for your mobile customers because its very apparent you don't have a clue how to run an MMO. And that must be true, a RMT spammer told me over and over and over and over.....

Your community needs support otherwise there is no community.

</rant>
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Go look at the "Separate Support required" part of the tech forum.

There is a moderator "Melemyth" who is just closing threads, not actually responding. I love the one where he suggests opening a suggestion on the feedback forum, when I can't create any new threads or replies to any forum other than Tech Support and Bugs.

Yeah I have had threads just get deleted without explanation.

The only thing I can think is Square Enix have a policy of not wanting certain issues discussed.

Bump

/10 char

Same issue, but mine started on the maintenance before yours (which is when my subscription started.) So I am paying for a service that I am unable to use. I submitted a support ticket 3 days ago, still no response. My tracert is fine.

Everything was fine until yesterday, 9/29/13. I know that it's nothing on my end, I spent over 4 hours doing maintenance on my PC just in case. Nothing wrong, SE, please address my issue ASAP.

I can't heal w/ 5 second lag freezes, this is ridiculous. Great game, poor support

Quote:

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Originally Posted by Azakiah

Everything was fine until yesterday, 9/29/13. I know that it's nothing on my end, I spent over 4 hours doing maintenance on my PC just in case. Nothing wrong, SE, please address my issue ASAP.

I can't heal w/ 5 second lag freezes, this is ridiculous. Great game, poor support

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Poor support implies there is support

lol

i put in a ticket 28 days ago and still have yet to receive any kind of response

their support is the worst ive seen in any game and ive played MANY games

Square Enix customer support casts LAG4 on you for 9999 damage!

/ac "Cure" <me>

I will let you know in 5 minutes how much that healed for.

*waits*

Quote:

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Originally Posted by Istym

/ac "Cure" <me>

I will let you know in 5 minutes how much that healed for.

*waits*

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YEah, healing ppl that were damaged 20 seconds ago, well....it just doesn't work, lol

Its been worse the past 2 days.

Quote:

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Originally Posted by Istym

/ac "Cure" <me>

I will let you know in 5 minutes how much that healed for.

*waits*

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Black screen......

90000

Seriously. With every maintenance, these lag "hiccups" are starting to turn into full on belches.

Every time they pull the servers down, it gets worse. The hell is happening over there?

It's pretty bad regularly in Stone Vigil. With the last boss being more sensitive to AoE timing it's pretty aggravating to be 2x the diameter/width away from the AoE, but still get hit by it.

We're getting another maintenance today, yeah? How laggy do you think the game will be after that?

Please don't be laggier. Moving two seconds ahead of time to avoid Titan Hard Mode's Weight of the Land and Landslide is already putting me under a lot of pressure D:

So much rubberbanding. My R goes from 0 to 10k, and there's a 2-4 second delay in everything.

Yesterday's maintenance only made it worse.
Seriously, SE, what did your "maintenance" actually do?

Proof

I'll be cancelling my subscription because of this.

My free time is up in 2 days, and due to this constant issue I will not be subbing. I do plan on coming back in the future to check out how things have gone, but right now I give up. I tried. I gave you guys at SE a whole month of my patients and understanding while listening to your constant apologies, and I am done. You guys better hope that the next great MMO doesnt come out in November. If your servers and service are still the same when that next big MMO drops you will have the same issue on your hands that you had with 1.0.

SE.. Your stated goal with 2.0 was to regain the trust of the playerbase and get them to understand that you do care about your customers and you want to release a great product for them. You failed. You failed miserably. The game is good.. so props to the devs. Gotta give credit where credit is due. But everything on the administrative side has been appalling. I do not believe that square values me as a customer, and I do not believe that they wish to provide a great gaming experience for their supporters. They want your money. They don't care about you. They don't care about their game. They don't care about their servers. They just don't care.

Hire some more customer support to deal with the massive amounts of needed support you guys have created for yourselves. Spend some of our money and get better servers, and infrastructure. Spend some damn money to fix the problems instead of trying to solve it by doing nothing.

I could rant longer but I just don't feel like it. Rant over.

I'm having same issue, trying to do Titan for story quest, is impossible .

The lag has been tolerable before but now it's just plain stupid. I'm not much of a complainer, but I'm seriously unable to play as it stands.

I've been playing for a few days and I have never experienced lag until today. It's horrible and has forced me to stop playing until it's fixed. :(

COMPLETELY AGREE this lag has got out of control i cannot even do chimera along with my team seeing that we stunned locked him from ram voice and dragons voice the delay after we silence or stun him has no effect like this lag getting worse and over time you might be seeing this game free like 1.0

Quote:

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Originally Posted by Durkie

I've been playing for a few days and I have never experienced lag until today. It's horrible and has forced me to stop playing until it's fixed. :(

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This existed before but not as bad as it is today. Before it would only happen for a short period of about 4 hours in the afternoon. No big deal.. just log in after 4:00pm pst and the game works acceptably. However. Today the lag is even worse, has extended from the dungeons to normal play. I cant even pick flowers in a timely manner or without disconnecting after last nights maintenance.

Whatever they did last night did not fix what was an existing issue, and has exacerbated it.

Quote:

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Originally Posted by ntall1

Whatever they did last night did not fix what was an existing issue, and has exacerbated it.

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Well, without knowing what was "fixed" as part of maintenance, this isn't true. Maybe they did fix some of the problems they intended to, but also caused a TON more in the process (read: total failure by integration testing).

I'm taking the most aggressive action I can - not paying SE any more money for this sub-standard product.

Yes, the game is now unplayable. Im sad, I loved it

At this point, I cant even get through a dungeon as a healer. It is funny how I can make it all the way to the boss with minor lag problems. But as soon as the final fight commences, my screen goes on a lag trip often ending with an error 90000(wouldn't be a party without this). I had to leave several parties because of it. :(

I find comfort in the fact there are so many facing these issues. There must be hope, because I planned on buying 6 months, as of now...I plan on quitting. Either they fix it, or lose millions of dollars

I stupidly actually bought 6 months outright - I'm glad I did but also sad players like this person are desperate for help, and they aren't getting it.

Since the patch, lag has become significantly worse. I died 10+ times in Titan tonight, and EVERY SINGLE TIME I was out of the AoE. I'm running on college internet, which means even if it's a bit slow, it's going to be suitable for me to play on.

Honestly SE, get your customer support game up, b/c it's bad.

Greetings,

It seems that there have not been any further posts about this concern being an ongoing issue. Because of this, we are considering it to be resolved. If this does continue to be a concern, please create another thread to further discuss resolutions or contact the Support Center at support.na.square-enix.com for assistance.