I do not want to create a dispute because I actually want my OST with the Wind-Up minion, I am just wondering if anybody else is still waiting:confused:
I made a ticket but I am not too confident SE customer service will get back at me...
I pre-order Before Meteor OST and still have not received it
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09-23-2013, 07:43 PMMiNuNI pre-order Before Meteor OST and still have not received it
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09-23-2013, 07:50 PMInosaska
Patience is key for anything from SE. Btw I love your signature!
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09-26-2013, 08:21 AMMiNuN
This is the response I got, they didn't even taken in that I have already paid for the product and still waiting on it or that FFXIV is already released or that I am already a subscriber.
Dear Customer,
Regarding your request for accountsupport. Please find your answer below.
Thank you for your interest in FINAL FANTASY XIV - BEFORE METEOR - ORIGINAL SOUNDTRACK. As part of the initial print run, purchasers will receive a Wind-Up Dalamund minion. Please note that you will receive the Wind-Up Dalamud minion once FINAL FANTASY XIV: A Realm Reborn has launched. The bonus code must be redeemed by December 31, 2014. This soundtrack is a SQUARE ENIX Store Exclusive and can be purchased at store.na.square-enix.com while supplies last..
Thank you for contacting the SQUARE ENIX Support Center.
___________
For additional assistance with this issue, you can reply to this email directly. For assistance with a new issue, please visit the SQUARE ENIX Support Center at http://support.na.square-enix.com. -
09-26-2013, 08:34 AMispano
Where do you live, what shipping method did you choose, this is info that should have been given.
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09-26-2013, 10:44 AMMiNuN
Canada
I chose the cheapest one so it didn't come with a tracking number, I do not want to watch it get to my address, I just wanted to get here period. -
09-26-2013, 11:36 AMMelithea
If you ordered this off the Square-Enix website store, which I'm guessing you did, then SE does not oversee your order or shipping. They outsource it to a third party called Digital River. You can contact Digital River customer support at 1-800-598-7450. Have your order number ready when you call, you are going to have to enter it with your phone and then confirm it verbally again with the operator who takes your call. The operator will confirm your order and payment, and then escalate it for an investigation to have someone check it. When I called, they told me to watch my e-mail and I received a notification that my order had been shipped later that evening.
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09-26-2013, 01:18 PMispanoThen it very well could take a while. Cheapest method + going through customs can easily take a while. Could it have gotten lost? Possibly, but there's not much SE or Digital River can do about it.Quote:
Originally Posted by MiNuN
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09-26-2013, 02:09 PMMelithea
ispano has a good point. It took almost a week for mine to come and that was inside the U.S. Do you have a supposed shipping date or did you never get that notification?
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09-26-2013, 02:20 PMMiNuNI had an e-mail that said it was shipped and that was it.Quote:
Originally Posted by Melithea
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09-26-2013, 02:24 PMMiNuN
Order Date: 8/13/2013
I just looked it up -
09-26-2013, 03:15 PMispanoIt wouldn't have shipped until around the 30th however. And again, without tracking and having to go through customs and cheapest method, there's no telling when you'll get it.Quote:
Originally Posted by MiNuN
You said you don't want to watch it get there, that's not why you get tracking. You get tracking so you know what happened to it in cases like this. Where it fell off the map. -
09-26-2013, 04:19 PMMochaLatteI order overseas all the time and it takes at least two to three weeks to arrive from the date it was shipped (for me in usa). I wouldn't be worried for sure until week 4.Quote:
Originally Posted by MiNuN
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09-26-2013, 08:36 PMGurrenLagann
Sorry for hijacking your thread but, just to be sure, wind-up Dalamud is only obtainable by preordering the OST or can we still get it if we order it now?
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09-26-2013, 08:42 PMMillerna
The minion comes with the first pressing of the OST, not because of a pre-order.
Interesting that the email OP got says it's a Square Enix store exclusive though, considering I pre-order (and received, including minion code) from a different store ;) -
09-26-2013, 08:54 PMGurrenLagannSo if I order around Christmas from SE's store, I'll get the minion code?Quote:
Originally Posted by Millerna
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09-26-2013, 09:02 PMMillerna
If they're still selling their first press at that time, yes..
The place where I bought mine (cdjapan.co.jp) still has the first press in stock at least, although in limited numbers. -
09-26-2013, 09:03 PMEnkidoh
Hard to say - the Dalamud minion code is on a bonus voucher bundled inside the inlay card of the album (that's where it was on my copy), so it would be unclear whether the copy you get would actually have it included or not. I guess it depends also on when SE stops printing those codes and only produces 'second' edition versions which won't include it.
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09-27-2013, 02:00 AMGurrenLagannIs it possible to verify whether or not SE still has first press?Quote:
Originally Posted by Millerna
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09-27-2013, 02:30 AMKaiKatzchenOur leader. who is also from Canada, ordered his back in July. he just got it last week because it was stuck in customs for like 2-3 weeks and then he got notified of it and he could pick it up. You might be having the same issue he was... hopefully you'll get it soon or be notified soon. Best of luck!Quote:
Originally Posted by MiNuN
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09-27-2013, 03:18 AMMiNuNI find this ridiculous. What happen to the days without tracking? It should be the company's responsibility to offer services that assures their products gets to their costumer, not ship it out and blame it on other companies because there is no tracking. That is why companies should choose partners that helps maintain their level of service.Quote:
Originally Posted by ispano
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09-27-2013, 03:19 AMMiNuNQuote:
Originally Posted by MochaLatte
This is the fourth week :( -
09-27-2013, 03:24 AMufufuWhat are you talking about? That's why they offer tracking services. If you didn't purchase tracking, and it gets lost in the mail, it's neither company's responsibility.Quote:
Originally Posted by MiNuN
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09-27-2013, 05:33 PMMiNuNIt is like paying for delivery service from a local town and somehow it never came to be, of course it would be the company's fault. I am surprised you can easily agree with accepting fault if something is lost (out of your control) because you did not purchase insurance.Quote:
Originally Posted by ufufu
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09-27-2013, 08:26 PMMillernaThe only way to be sure is to get in touch with them I think. I don't believe they specifically list whether it's a first press or not.Quote:
Originally Posted by GurrenLagann
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09-27-2013, 10:02 PMCoreaI find it ridiculous that you didn't pay for tracking and are now sad you don't know where your product is. You get what you pay for. If you choose the cheap shipping it's going to "take a slow boat from china" (mybe literally), and have to spend lots of time in customs, then finish its journey to you. Don't blame SE because you were cheap. Pay for the shipping with tracking next time.Quote:
Originally Posted by MiNuN
When I order something online and I get a shipping confirmation and then it goes AWOL I don't go and blame the vendor, I blame the shipper.