Major! Chat is silently dropping specific strings regardless of sender or channel!

This is a major issue!

If anyone tries sending the following text string, it will silently fail regardless of if they use /party, /say, /tell, FC chat, et cetera:

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"I love you, pumpkin! How could you even ask such a thing! I love you so, so much! I always will! Forever!" She throws her arms around Missy, practically dragging the pair of them into the water.

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However, if I change just one word, it works fine:

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"I heart you, pumpkin! How could you even ask such a thing! I love you so, so much! I always will! Forever!" She throws her arms around Missy, practically dragging the pair of them into the water

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This has completely wrecked my ability to play the game as I have no idea if my messages are getting to the other end or not. I've had several people reproduce this error with the above strings.

Here's another string known not to work if you need more data—please excuse the typo:

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War is sometimes necessary, Pepper! What if pirates declare war on your first! Or if dragons roast all the fish you just caught! Or... or if someone threatens to throw you in a cell for hugging which is NOT okay because I was just being nice and he really didn't have to be so mean to me!

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Please do whatever you can to elevate this issue! Your chat system is very, very broken as of the latest patch!

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Frequency: Always reproducible
World name: Balmung
Character name: Any
Party or solo: Any
Area and coordinates: Any
Steps:
1. Send the following text string via /tell, /say, et cetera: "I love you, pumpkin! How could you even ask such a thing! I love you so, so much! I always will! Forever!" She throws her arms around Aia, practically dragging the pair of them into the water.
2. Have someone else confirm that it was NOT received.

I just wanted to bump this while making it clear this seems to affect many, many long strings. Numerous role-playing sessions have already been ruined because of this bug—five or more minutes of silence go by until we eventually figure out a message was dropped—and the randomness of it makes it all the more insidious.

It's likely specific words. Like "love," apparently.

there can't be no love

Is this with the profanity filter on or off? I know it would only replace the word with **** but just out of curiosity ...

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Originally Posted by LiadansWhisper

It's likely specific words. Like "love," apparently.

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No, it's not that. You can send a message that's just the word "love" ten times and it'll work fine.

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Originally Posted by HEC

Is this with the profanity filter on or off?

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I always have it off.

I can confirm this issue is still happening after the most recent maintenance.

Yeah, I've had it happen on both wall of text entries and short and sweet ones. At first I thought it was just a character limit issue since I'm rather verbose at times, but it's not, or at least not that alone.

Is this occurring with the /em function, too? My FC leader was having the issue of his emotes just up and vanishing, but we figured it was a text limit. Guess not.

Happened to me as well with the following text:

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For some reason, she was told that often. 'Some reason' likely being the fact she was tiny, even by Miqo'te standards. She glanced up at him briefly, then back at the spot between his shoes. They weren't very good shoes. "I'm sorry. I mean, um. I'm twenty-two in Hyuran years." He was Hyur, right? She didn't want to look at him again to confirm, but those seemed like Hyuran shoes.

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Strangely, splitting it into two parts worked. It was split as such:

Quote:

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For some reason, she was told that often. 'Some reason' likely being the fact she was tiny, even by Miqo'te standards. She glanced up at him briefly, then back at the spot between his shoes. They weren't very good shoes.

"I'm sorry. I mean, um. I'm twenty-two in Hyuran years." He was Hyur, right? She didn't want to look at him again to confirm, but those seemed like Hyuran shoes.

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Profanity filter is off. This was in party chat. I could see my text, but my party member could not.

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Originally Posted by LiadansWhisper

Is this occurring with the /em function, too?

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Yes, it occurs both with and without it.

I can confirm this issue. I have profanity filter off.

Confirming that this message is silenced when sent with /tell

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"I love you, pumpkin! How could you even ask such a thing! I love you so, so much! I always will! Forever!" She throws her arms around Missy, practically dragging the pair of them into the water.

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I've encountered this again several times today. Long messages often don't get sent. Splitting them up into smaller ones tends to work.

Edit: It's worth mentioning that so far, every time this happened for me, the posts were long, close to the character limit.

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Originally Posted by Lament

I've encountered this again several times today. Long messages often don't get sent. Splitting them up into smaller ones tends to work.

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I had several problems with it tonight as well. We actually have to have a system for dialog in role-play now just to ensure the other person was able to see each message. It's silly!

Same here! We've taken to saying ((done)) after each post. At one point splitting the post in two wasn't enough, and I ended up splitting it in three instead. Breaks immersion a bit when it comes to RP, but better than thinking the other person never posted...

This has been happening all over Balmung as well and it has officially become a bane to a) my Role Playing and b) my want to play the game. I want to know why a moderator hasn't answered to this yet or someone at least say "yes we know" at the very least.

HELLOOOOO.... the Role Players on your game are incapable of Roleplaying! That's generally a bad thing. My entire FC has fallen pray to this "bug", as have many others here on Balmung. Someone answer to this!

To add to the current array of proof of the problem this "bug" seems to occur most of all on longer sections of text however I've had to break those down from anywhere between one sentence at a time or just in half. It's occured in /say, /party, /fc. /em, /tell, and at the very least /l2. Haven't tested out /yell and /shout but considering the list it does occur in....

Please SE, I want to give you my money but I won't play a game I can't Role Play in!

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Originally Posted by Prophetic

I want to know why a moderator hasn't answered to this yet or someone at least say "yes we know" at the very least.

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I presume they have quite the queue, but an acknowledgment would definitely be appreciated. I can relax if I know this will be dealt with soon enough, but there's a (very) small chance they may consider this an acceptable consequence of an anti-spam system and, as remote as it is, the possibility grates on me.

This is still causing issues and it would be nice if SE would acknowledge this, and fix it.

This has happened to me too. I can't remember the exact phrasing each time it happened but, for example, I've said something like "I'm back" in /party after coming back from being afk and it didn't go through. Also happened a few times in /say, /em and /tell.

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This has completely wrecked my ability to play the game as I have no idea if my messages are getting to the other end or not.

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I agree this is a problem, but to say it "completely wrecks" the game is a biiit of an exaggeration. 99.9% of all messages work fine. if you don't think someone heard something, just ask them. This really should be fixed (and is very odd) though.

However, I think the odds are high that it could be the RMT filters. some obscure combination of characters in your message could be causing it to be blocked.

They most likely don't produce an error message so that the RMT don't know their shouts aren't working.

This is a MAJOR issue. I'm now worried that some of my instructional in FC chat are getting dropped. I've had odd moments of silence. I'll be looking over at my girlfriend's screen from now on to make sure chat is getting through.

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Originally Posted by Alhanelem

I agree this is a problem, but to say it "completely wrecks" the game is a biiit of an exaggeration. 99.9% of all messages work fine. if you don't think someone heard something, just ask them. This really should be fixed (and is very odd) though.

However, I think the odds are high that it could be the RMT filters. some obscure combination of characters in your message could be causing it to be blocked.

They most likely don't produce an error message so that the RMT don't know their shouts aren't working.

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Yes, but this means that if you're in a party, and you're explaining something in party chat, there's no way to tell if it's going through. It could be dropped, it might not be dropped. This is very worrisome. There HAS to be a better way to deal with RMT spam.

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Originally Posted by Alhanelem

I agree this is a problem, but to say it "completely wrecks" the game is a biiit of an exaggeration. 99.9% of all messages work fine. if you don't think someone heard something, just ask them.

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I'm not sure if you understand how this impacts role-playing. Long messages tend to be dropped far more often than others, and about 5% of my messages in role-playing scenarios don't make it. Every single post is important in an RP scenario, so I basically have to say "((done))" after every single message to confirm that they got it. This is ridiculous and, as someone who primarily plays the game to role-play, yes, it wrecks my experience.

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I'm not sure if you understand how this impacts role-playing.

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It affects role playing and ordinary chat the same way. It doesn't discriminate against role-players. You don't even have to act out of character... you can just be like "Can you hear me now?" Good!" like those cell phone ads from years ago. :p

I've observed that RPers feel the need to flag their chat as RP chat by putting weird symbols around it (I don't like it because it makes me feel like they're trying to stand out in a bad way). Perhaps this is tripping the RMT filters- It's almost certain that's why your messages are being blocked, by the way.

If I had to choose between seeing people chat in a more grandiose way than even the NPCs in the game do, and having less RMT spam, I'd take the less RMT spam. that ruins my experience a lot more than the (very) occasional message that doesn't send.

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Every single post is important in an RP scenario,

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You make it sound like everyday people talking about typical stuff don't consider every of their messages to be important. every chat I send is just as important to me as yours are to you.

It is a problem, I don't disagree with that. But it's not a special problem for you, it is the same kind of a problem for everyone. I'm actually surprised if the bad grammar and spelling of some people doesn't trip the RMT filter more than RP chat, because that's what most RMT do to get around it.

Hello, all! I just wanted to drop in and let you know I'm going to go ahead and alert the appropriate parties about this issue. Unfortunately, I cannot guarantee that a direct response will be posted on this thread, but I do recommend checking Here or Here for any details regarding the development team's investigation. Thank you all for your patience.