compromised account

dear SE,

ticket number: 2783140

please help me with the rollback and don't just ignore my ticket without any email reply, thanks!

i have no alternatives but to post here on the forums hoping that some mod can help me, all my tickets are being ignored!

I put in am ticket for rollback 4 days ago and they have not responded yet either. I'm losing hope I really want to play . Im able to login to the game too but no point playing if I'll lose progress from rollback right? Stupid I have to wait this long just for some lost Gil why can't they send it to my mail so I can at least play while I wait for rollback...

i have my account ending in 5 days... it seems SE would rather lose customers like us to solve their 1017, 2002 and 3102 problems.

this was meant to be their supposed "fix" i guess..

Has anyone survived a rollback I have yet to see any post that has a positive outcome.

i just had all my Gil stolen(apparently Durring maintenance...) i was playing up till server shutdown and woke up to play this morning while they were still down but my account was locked, had it unlocked and now that im in game all my Gil is gone... Is rollback what they do? or can they send Gil to us? ive never traded with anyone in game so they could easily see who my char traded it to and how much...(should be over 205,000 or so)

I've seen this hacked accounts all over the place now. It seems that there might be some serious security issues with the SE account management. I was told on the phone that it was taking on average 7 days to fix hacked accounts.

bump..........
SE pls help

this is why you should get security tokens

bump..............................

bump.......... > 10 days already pls help

and my account has already expired... no free days anymore
please don't use this as an excuse not to help!

I'm going on 6 days no e-mail or response for SE

Quote:

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Originally Posted by ito0403

dear SE,
ticket number: 2783140
please help me with the rollback and don't just ignore my ticket without any email reply, thanks!
i have no alternatives but to post here on the forums hoping that some mod can help me, all my tickets are being ignored!

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Ticket number 2784957
No answer too

Quote:

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Originally Posted by cooler989

I put in am ticket for rollback 4 days ago and they have not responded yet either. I'm losing hope I really want to play . Im able to login to the game too but no point playing if I'll lose progress from rollback right? Stupid I have to wait this long just for some lost Gil why can't they send it to my mail so I can at least play while I wait for rollback...

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Same case for me.
The only thing I lost are Gils...
more than a full week I wait and nothing happened....
Send Gils back by mail (or a GM give maybe) would be a GREAT evolution in ticket process...

The only thing they should do is allowing GM to have access to History, so GM can see how many gils we had before compromised account...

I start really fed up with this waiting time no playing my main char with friends.

And because the only thing missing is Gils, I think I will soon cancel this damn Rollback Ticket and do missions to have gils .... (probably quicker..)

Quote:

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Originally Posted by MisaCeliousa

this is why you should get security tokens

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Theys don't work because they bypass it somehow.
I'm on PS3 with the token so I mean I hope I'm safe if not, goodbye to this game.
Also there is no word for Rollbacks right now...

Quote:

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Originally Posted by Arriverderci

Theys don't work because they bypass it somehow.
I'm on PS3 with the token so I mean I hope I'm safe if not, goodbye to this game.
Also there is no word for Rollbacks right now...

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No one is bypassing security tokens.

If someone claims they have been "hacked" and they had a security token then either they are lying or someone used their phone / Authenticator with their password.

Quote:

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Originally Posted by Fooju

No one is bypassing security tokens.

If someone claims they have been "hacked" and they had a security token then either they are lying or someone used their phone / Authenticator with their password.

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http://en.wikipedia.org/wiki/Man-in-the-middle_attack

You are a bit mistaken, authenticators are another layer of defense, but they can be bypassed and happens. My bank uses the authenticator, and it has happened to people to get money stolen from russia/china/other side of the world even though they had an authenticator because of that type of attack. It is definitely harder and rare but it happens.

Quote:

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Originally Posted by Neviskio

http://en.wikipedia.org/wiki/Man-in-the-middle_attack

You are a bit mistaken, authenticators are another layer of defense, but they can be bypassed and happens. My bank uses the authenticator, and it has happened to people to get money stolen from russia/china/other side of the world even though they had an authenticator because of that type of attack. It is definitely harder and rare but it happens.

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I'm not mistaken... In respect of ffxiv, no one is bypassing the tokens.

If someone is gaining access to encryption keys then that is a different matter entirely.

We need a Pin Code.
You know like in a lot of MMO's they tell you to make a Pin Code
when you are about to start a character. Ranges 4 to 6 keys. Annoying feature but it helps, a lot.

hi SE,

you removed me from your chat support 20 minutes ago after I asked for an ETA

i have waited for 2 weeks
not 2 days

it's only fair for us to know how long this will take? time is money.

if you don't have a fix, say so.