Character selection crash

Hello!
The launcher works fine for me, then the game starts and I select my character - crash. "FFXIV has a problem and needs to shut down" or smthing like this.
Already tried to get ingame with disabled firewall/virusprogramm (ESET) but it doesn't work.
I feel like I'm the only one with that problem?
Please help ;_;

You're not the only one! I'm having this problem right now. Haven't had any problems before and haven't changed any settings.

Launcher works fine, everything up to chara select works fine, once I press OK to log into the character selected (my only character), I get the same crash warning as you get.

Not sure what it is. Going to restart and see if that helps, but you're not alone!

Alright thank you for answering! Tried restarting now and still same issue..

SE help please -_-

Restarted, ran as admin, reset internet, turned off all firewalls, turned down graphics (trying what I can think of).

Really don't want to try a reinstall but if I have too I have too. =[


Edit: Updating graphics card atm, below is prior to graphics card update, will let know if this resolves the problem~

Quote:

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-=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-

MyDocument C:\Users\Ashe\Documents
FINAL FANTASY XIV - A Realm Reborn C:\Program Files (x86)\SquareEnix
FINAL FANTASY XIV - A Realm Reborn Language 1 Region 2
ProxyEnable 0
ProxyServer unspecified
ProxyOverride *.local


-=-=-=-=-=-=- System Information -=-=-=-=-=-=-

SYSTEM_OS Windows 8 64-bit (6.2, Build 9200) (9200.win8_gdr.130410-1505)
SYSTEM_CPU AMD A8-4500M APU with Radeon(tm) HD Graphics (4 CPUs), ~1.9GHz
SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 4 SYSTEM_CORE_PHYSICS 4
SYSTEM_BIOS 217
SYSTEM_LANGUAGE English (Regional Setting: English)
SYSTEM_MEMORY 3540.316MB
SYSTEM_VIRTUAL_MEMORY 2047.875MB
SYSTEM_PAGE_FILE 6740.316MB
SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 186.305GB SYSTEM_FREEDISC_SPACE 58.302GB
SYSTEM_STORAGE D:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 258.442GB SYSTEM_FREEDISC_SPACE 258.320GB
SYSTEM_DIRECTX_VERSION DirectX 11
SYSTEM_GRAPHICS AMD Radeon HD 7640G
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY1
SYSTEM_GRAPHICS_CHIP AMD Radeon HD 7640G (0x9903)
SYSTEM_GRAPHICS_MAKER Advanced Micro Devices, Inc.
SYSTEM_GRAPHICS_VRAM 501.180 MB
SYSTEM_GRAPHICS_SHARED_VRAM 1514.158 MB
SYSTEM_GRAPHICS_DAC Internal DAC(400MHz)
SYSTEM_GRAPHICS_DISPLAY_MODE 1366 x 768 (32 bit) (60Hz)
SYSTEM_GRAPHICS_DRIVER aticfx64.dll,aticfx64.dll,aticfx64.dll,aticfx32,aticfx32,aticfx32,atiumd64.dll,atidxx64.dll,atidxx64.dll,atiumdag,atidxx32,atidxx32,atiumdva,atiumd6a.cap,atitmm64.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 8.17.0010.1140
SYSTEM_GRAPHICS_DRIVER_DATE 8/7/2012 9:50:10 PM
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_SOUND Speakers (Realtek High Definition Audio)
SYSTEM_SOUND_DEVICE_ID {CE3C8684-7FB9-4E11-9D9B-B4155A9787E1}
SYSTEM_SOUND_DEVICE_NAME RTKVHD64.sys
SYSTEM_SOUND_DRIVER_VERSION 6.00.0001.6690
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 7/24/2012 4:47:38 AM
SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 8 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {36239300-506B-11E2-8001444553540000}
SYSTEM_INPUT_NAME Razer Orochi
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 573 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {3631C3D0-506B-11E2-8002444553540000}
SYSTEM_INPUT_NAME Razer Orochi
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {363434D0-506B-11E2-8003444553540000}
SYSTEM_INPUT_NAME ASUS Wireless Radio Control
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0


-=-=-=-=-=-=- Application Information -=-=-=-=-=-=-

boot
Technical Support - Windows Internet Explorer
Task Manager


-=-=-=-=-=-=- Install Information -=-=-=-=-=-=-

7-Zip 9.20
Adobe Flash Player 11 Plugin
AsusVibe2.0
ASUS WebStorage Sync Agent
BitTorrent
Express Zip
Guild Wars 2
ASUSDVD
Use the entry named LeapFrog Connect to uninstall (LeapFrog LeapPad Explorer Plugin)
LOLReplay
McAfee Internet Security
RecordPad Sound Recorder
Download Updater (AOL Inc.)
Creation Kit
The Elder Scrolls V: Skyrim
Switch Sound File Converter
LeapFrog Connect
WavePad Sound Editor
CCC Help Italian
Steam
ASUS Splendid Video Enhancement Technology
CCC Help Spanish
Catalyst Control Center Localization All
CCC Help Chinese Traditional
ASUS LifeFrame3
CCC Help Russian
XSplit
Qualcomm Atheros Client Installation Program
FINAL FANTASY XIV - A Realm Reborn
CCC Help Polish
Avid Pro Tools SE 8.0.3
CCC Help Norwegian
CCC Help Portuguese
AMD VISION Engine Control Center
ASUS Smart Gesture
Skype™ 6.6
CCC Help Finnish
OpenOffice 4.0.0
ASUS Tutor
CCC Help German
Microsoft Visual C++ 2005 Redistributable
CCC Help French
Microsoft Visual C++ 2005 Redistributable
CCC Help Czech
ASUS InstantOn
CCC Help English
Apple Software Update
CCC Help Danish
Realtek Ethernet Controller Driver
ASUS Instant Connect
WinFlash
Office 15 Click-to-Run Extensibility Component
Office 15 Click-to-Run Localization Component
League of Legends
Pando Media Booster
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161
ASUS USB Charger Plus
ATK Package
CCC Help Chinese Standard
Adobe Reader X MUI
CCC Help Japanese
LeapFrog LeapPad Explorer Plugin
Mumble 1.2.3
CCC Help Dutch
CCC Help Hungarian
CCC Help Thai
Apple Application Support
ASUSDVD
Razer Anansi
Microsoft WSE 3.0 Runtime
CCC Help Greek
Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219
Realtek High Definition Audio Driver
Catalyst Control Center InstallProxy
Catalyst Control Center Graphics Previews Common
LeapFrog Connect
CCC Help Swedish
ASUS Live Update
TweetDeck
CCC Help Korean
CCC Help Turkish


-=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-

C:\Program Files (x86)\ASUS\ASUS Smart Gesture\QuickGesture\x86\QuickGesture.exe 00001200
C:\Program Files (x86)\CyberLink\PowerDVD10\PDVD10Serv.exe 00001580
C:\Program Files (x86)\Internet Explorer\IEXPLORE.EXE 00001894
C:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivsysinfo.exe 00000E4C
C:\Windows\SysWOW64\ACEngSvr.exe 00000F48

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I'll bump this thread up as often as I can until I find a solution ~~

Updated all drivers, still nothing.

Comp restart
Internet restart
driver update
run as admin
firewalls cleared/taken down
lowered graphics
turned off EVERYTHING I could in task manager


Still nothing!

Tazila, do you have a good internet connection? :c I'll redownload ffxiv now but I guess it'll take AGES. Thanks SE.

Quote:

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Originally Posted by Himari

Tazila, do you have a good internet connection? :c I'll redownload ffxiv now but I guess it'll take AGES. Thanks SE.

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I do, more or less laziness on my part because I don't want to have to hook my computer up to reinstall the game since I'm just hanging out on the sofa, but ah well. I'll probably reinstall too.


A repair tool would be wonderful, it's actually the first thing I looked for after doing the basics, but sadly there isn't one. =[

Ohyes ._. I need about ~12h+ to download ffxiv now again.. So awesome..

bumppppppppp

I have 19 minutes left, I'll let you know how it works when it gets going. =]

Still doesn't work after reinstall. =[

Doesnt' work after doing all drivers and windows updates. =[ Didn't have any of these problems yesterday.

Don't know what else to try.

Reinstalled and everything, all windows updates, tried different things. Game crashes the second I press OK when it says "Are you sure you would like to log in on X?" at the chara select screen, no error number, and the windows crash box doesn't give any extra info.

OMG IT WORKS!

I deleted the ENTIRE Final Fantasy 14 ARR folder from the My Games folder in documents. I had to tell the launcher I have a SE account and sit through the opening scene again but it didn't crash this time!

I hope this helps you, and I'm so sorry you have to wait so long for an install! (PS, EVEN IF YOU REINSTALL, THAT FOLDER STAYS IN YOUR MY GAMES (Documents > My games > Final Fantasy XIV: A Realm Reborn), MAKE SURE TO DELETE IT AND TRY!)

OMG thank you tazila!!! I was away and couldn't check the forum anymore.. Come back and you found a solution! Thanks so much!
Still need ~2-3h to download ffxiv but now I know what went wrong ;_;

You're very welcome. Now it'll reset your characters UI's too and you'll lose any screen shots unless you move those folders over. But yeah, it worked for me, I hope it works for you <3

Quote:

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Originally Posted by Tazila

You're very welcome. Now it'll reset your characters UI's too and you'll lose any screen shots unless you move those folders over. But yeah, it worked for me, I hope it works for you <3

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Does deleting the folder delete my characters entirely?
I've been getting the same issue on both my characters, and I really don't want to have to completely restart one or both of them.

Quote:

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Originally Posted by Xavorin

Does deleting the folder delete my characters entirely?
I've been getting the same issue on both my characters, and I really don't want to have to completely restart one or both of them.

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Nah it doesn't delete the characters themselves, just your UI settings for each character and things like character macros. The information on your characters themselves are within the server, not in any of the folders you have on your comp.

Hey Tazila, maybe you read this. >_<
Now everytime I start FFXIV I need to manually delete the 'My Games' folder.. Do you have a clue what exactly is causing the crash?
I don't want to lose my keybinds every time T_T

going to go through all the files and figure out WHICH file in the My Games > FFXIV ARR folder is bad, I'll let you know what I find. <3

Okay hey so in (My Games > Final Fantasy XIV: A Realm Reborn > FFXIV_CHR004000174A42B50F) there is a file called CONTROL0.dat

Delete that file then start up FFXIV: ARR

Deleting that file seems to have fixed everything. Lemme know if that helps, Something though is corrupting it after log out/crashes it seems, but at least it's pinpointed down to that (for me at least).

Good luck I hope that helps! I don't know if it'll save your UI, but it'll save macros because macros are saved in the Macro.dat file in the same FFXIV_CHR<Numbers> folder. I started deleting one by one until I got to control so my UI reset, but hopefully yours saves if you just delete the CONTROL0.dat file. =]

Doesn't work for me(
Still crashes everytime...

Quote:

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Originally Posted by Tinirau

Doesn't work for me(
Still crashes everytime...

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Hmm. I don't know then, out of ideas if deleting the entire FFXIV ARR folder doesn't work. =[