Dear Square Enix,
This is not a complaint thread, I understand that things happen that are out of your control and are working tirelessly to fix it. But I've paid for the game with promise of a month of game time and have not been able to play (mashing the login button a billion times to get lucky is not my idea of fun) and the only times I have were during the beta phase 4 and occasionally early in the morning on weekdays because you can forget about getting on during the weekends.
So my question to SE is are we going to be compensated for the time lost due to the server issues? And by compensated I mean an extension of game time equal to the time it takes to fix the server loads.
Thank you,
Nomelas
Will we be compensated for the lack of server availability?
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09-03-2013, 01:33 AMNomelasWill we be compensated for the lack of server availability?
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09-03-2013, 01:41 AMArriverderci
Yes. 7+ days to your free 30 or w/e.
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09-03-2013, 01:45 AMAdamethius
To clarify and be specific. It was mentioned that they were 'considering' adding that seven days. I think it will happen. It should. Else, they face the another type of ammunition the players have been firing at them.
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09-03-2013, 01:47 AMGerkargeo
SE will prob give 1-2 weeks free service. They can't give money back unless through a class action lawsuit. They can give free service though. So when all this fixed, we can all expect a length of period of free service.
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09-03-2013, 01:50 AMwelch2008
they might as well go that route, like with version 1, give us a good while to get past this whole lack of preparedness launch and offer the game free from subscriptions for a period of time to regain the people who are giving up and want to forget about the frustration. I myself findmyself saying "F" it to this since im tired of combating there short comings. imean even my request on customer service email was returned to me stating they were to busy to deal with my matter. pretty rude if you ask me.
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09-03-2013, 01:52 AMMowbray
Give them the time needed to fix the problem. It is most likely they will reimburse free days for everyone, but if it takes them longer than a week to fix it wouldn't you want all those days free again ? I sure would. At the rate I see these repairs coming it may be longer than a week before they can get the servers stable enough to allow everyone to play when they want to.
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09-03-2013, 01:54 AMMailstrum
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09-03-2013, 01:55 AMpanzerGS
to be fair I have gotten in every day, granted it has taken several hours to log on. Today though I haven't been able to get on at all.
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09-03-2013, 02:01 AMBillyBones
Okay, but what about 1.0 players? I Don't have a subscription and decided to use the 15 free days they gave me as returning player. You think I will get some compensation too?
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09-03-2013, 02:16 AMMasasumeIf you read Yoshi's note it says all players will be getting 7 free days which will include non-legacy 1.0 players.Quote:
Originally Posted by BillyBones
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09-03-2013, 02:33 AMRetrogamers
"We are considering including a further 7 free days of play to all currently active and dormant (legacy) FF14 accounts." thats not 100% thats "Maybe" I'm pretty sure they may go through with it, but it is in of itself false hope
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09-03-2013, 02:36 AMworldofneilSorry to be pedantic, but it doesn't say it's guaranteed. It only says:Quote:
Originally Posted by Masasume
I honestly can't see them going back on that (in fact I think it's so they'll look really generous when they increase it to 10 days or something), but they could still take it back.Quote:
Originally Posted by Naoki_Yoshida
http://forum.square-enix.com/ffxiv/t...17#post1132817 -
09-03-2013, 03:24 AMAdamethiusIf ever the seven days gets approved, Yes. Everyone will get more days.Quote:
Originally Posted by BillyBones
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09-03-2013, 03:25 AM490710
anyway SE shit
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09-03-2013, 04:55 AMNomelas
well that's good. I'm happy to wait as long as I get compensation. Btw to the person who said it was "Free" 30 days, it's actually not, it's built into the price of the game.