Registration code already used.

I've been playing the game since beta phase 3. I was in the Early Access. For some reason, when I tried to log in just now, it's treating me as if I just bought the game or something and is asking for my registration code. Thankfully I hadn't deleted the email with my code, but when I put the code in it says "The entered code has already been registered." Well no shit! I'm the one who registered it. I pre-ordered the game (PC) through Amazon and originally registered the code with no issues other than crowded servers. Any ideas on why it's asking me to reregister and how I can get back to the game?

I'm having this same problem :/ I submitted an email ticket to SE since the support phoneline has a more than 3 hour wait time on average right now...

Same problem. Bought the game for early access, now unable to login due to invalid registration code(probably since I already used it!)

I am having the same problem.

G me too, i bought pre order, and now the launcher is asking me for the serial, and guess what, when i introduce the serial, says its already in use whata hell

Is my issue the same of completely different?



When I start up Final Fantasy it says

"Welcome to Final Fantasy XIV!

The following steps are required in order to begin playing Final Fantasy XIV. Please follow the onscreen instructions to complete the required procedures.

Set up a Square Enix account.
Link your Sony Entertainment Network Account.
Confirm Purchase information."

I have done all these things in the past but, I hit continue anyways as I am given no other options. It proceeds to a screen that has a link reading "I currently possess a Square Enix account." and no other links. I click on the link and a screen to input my information pops up. After I input my information it tells me either that their has been suspicious activity on my account and that I need to reset my password (which I have done twice now), or I get a message saying "No valid service account available to play Final Fantasy XIV: A Realm Reborn. In order to play Final Fantasy XIV: A Realm Reborn, you must first purchase the digital download from the PlayStationStore or register a product code. *Please restart the client for Final Fantasy XIV: A Realm Reborn." But I have already bought the game, and I have already registered my product, and I have already started creating characters and playing as such characters.

Anyone else experience this? If so what have you done or what has Square Enix told you regarding the issue?

Hey everybody! I did a little more sleuthing and managed to solve the problem.
First, I went to the Square Enix support page here.
Second, I clicked on the link for FF XIV ARR, which took me here.
Third, in the search field I typed in registration code, which brought me here.
Then, out of curiosity, I clicked the link that said "When does Early Access end?" That brought up this page, which not only answered my question, but solved this problem. You can see that page here, and follow it's instructions to register the actual game. I hope that helps everybody.

tl;dr click that last link

Holy shit, I forgot to tell y'all how I found the actual code. I went back to Amazon, went to My Games, and under ARR there was a button to view the product key. Click that and it will show you a different code than the one you used for Early Access. That's how it worked on Amazon. I don't know about other services.

Did all this and it still says my registration code is already registerd

Quote:

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Originally Posted by djnealb

Hey everybody! I did a little more sleuthing and managed to solve the problem.
First, I went to the Square Enix support page here.
Second, I clicked on the link for FF XIV ARR, which took me here.
Third, in the search field I typed in registration code, which brought me here.
Then, out of curiosity, I clicked the link that said "When does Early Access end?" That brought up this page, which not only answered my question, but solved this problem. You can see that page here, and follow it's instructions to register the actual game. I hope that helps everybody.

tl;dr click that last link

Holy shit, I forgot to tell y'all how I found the actual code. I went back to Amazon, went to My Games, and under ARR there was a button to view the product key. Click that and it will show you a different code than the one you used for Early Access. That's how it worked on Amazon. I don't know about other services.

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Thanks for sharing. This totally fixed the problem!

Wish I would have used amazon over SE!

Thank you! Any idea where to find the new code if you bought the game from the SE store?

EDIT: Figured it out!

If you ordered the game from the SE store you can find your order number in the email you got from webhelp.v4@digitalriver.com and use it to look up the order at findmyorder.com, where you will find the new / correct access key.

Okay i'm having the same issues here because I bought the pre-order package from SE. I've just figured out how to fix this

go to this website https://www.findmyorder.com/
type in your information
then it should take you to the site to download the game, as you look at it. you should see the game actual Unlock Code and Serial Number. after i've putted the code in i was able to get in game right away.

i did all everything same like you and put the new code that amazon send me and play it like for an 1hr and when i try to play again later and show me "registration code is already registerd" and i have the same problem again

I never got any email from them so Im pretty S.O.L. they cannot find my credit card info either.

Would also like to thank the people who create the security measures for:

1) Making it so convoluted I almost gave up on trying to play in the first place

2) Giving absolutely 0 instructions to jump through all these fucking loopholes to start and be able to continue playing

After closely readying my original order confirmation email I realized we didn't really buy from SE instead it was Digital River and easily got our game codes from them... man this has been annoying

I contacted support. My registration is in order, code and all, for FFXIV A Realm Reborn. But I can't log into the game. It asks for my registration number, which it already has.

I've got an issue with mine as well. My 12-digit registration code for the PS3 doesn't work. - Standard Edition. Not so sure if its an EU code, but I assume so as my PSN is NA and it doesn't work on it. Including the fact that the production registration card contains a link to the EU registration page - the one with the 18-digit code. I'm stuck on what to do next @-@ - Already sent the ticket in though.

I'm going to bump this because there still seems to be several people having the issue.

I am having the same issue.. uggg.....

How do you re-register on the PS3?

Okay, I finally got it to work. And, it only took me ten hours to do it. Shouldn't this stuff be explained when you start this in the first place? And thank you to djnealb because your diligence really helped.

Amazon Fix: http://forum.square-enix.com/ffxiv/t...gital-Purchase

It's more a post for collecting CE items, but the process is the same for finding the code you need to input to have your game actually activate even though you THINK you already put in your correct code. If you have purchased through a different third party digital download service, you will likely need to do something similar and attempt to locate a key on their website under your games library in order to truly activate your purchased copy.

For the PS3, isn't it just the matter of getting the 12-digit to work, then it would prompt for you to sign in with your existing SE account which should determine your region? - PSN needs to be on the same region as well though.

I see... feel a little dumb now haha. thanks for the post though!

same issue and whats even worse is their horrible customer support. My tickets keep getting automatically closed after 4 days without them even looking at it. I already had to go through 30 minutes of figuring out to make a ticket each time. An no direct number to call? I PAID FOR THIS PRODUCT!...

I bought my Collectors E. from Toys r Us and I haven't got any codes for it.... hmmmmm

Quote:

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Originally Posted by djnealb

Hey everybody! I did a little more sleuthing and managed to solve the problem.
First, I went to the Square Enix support page here.
Second, I clicked on the link for FF XIV ARR, which took me here.
Third, in the search field I typed in registration code, which brought me here.
Then, out of curiosity, I clicked the link that said "When does Early Access end?" That brought up this page, which not only answered my question, but solved this problem. You can see that page here, and follow it's instructions to register the actual game. I hope that helps everybody.

tl;dr click that last link

Holy shit, I forgot to tell y'all how I found the actual code. I went back to Amazon, went to My Games, and under ARR there was a button to view the product key. Click that and it will show you a different code than the one you used for Early Access. That's how it worked on Amazon. I don't know about other services.

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Thank you - This solution works for those who purchased from Gamefly as well. I was able to retrieve a new code from my gamefly account page and activate using the last link above. Now if I can just get in the world...