How long are support tickets taking to be answered

I've been waiting all day for a response to my support ticket. How long has everyone been having to wait for a response? I really want to be able to play this weekend :(

well seeing as they closed all tickets today without any answers, maybe next year

put one in the 27th, got an automated "wait 1-2 days" reply the 28th.. and I'm still waiting.. my ARRCE got damaged in shipping and therefore do not have a code to play the game until support decides to happen

they will never answer you just give up already :P

Quote:

---

Originally Posted by Satosa

put one in the 27th, got an automated "wait 1-2 days" reply the 28th.. and I'm still waiting.. my ARRCE got damaged in shipping and therefore do not have a code to play the game until support decides to happen

---

Same here, although I made a support request to change pre-order registration to another service account. Have yet to hear an actual answer from them right now...

im guessing sometime never... i have 2 tickets from yesterday that still have not heard from...

they aren't... if they are older than 24hrs they get deleted resolved or not.

I put mine in on the 27th, still waiting. So I made 10 more tickets in the space of an hour.

08/27/2013 08:33

If it was fixed I wouldn't be here posting. >.>

"How long are support tickets taking to be answered"?

The oldest known Square Enix support ticket was written in cuneiform. It was closed last Tuesday...

Well I received a message that my ticket was received. Lol I thought as soon as you submit them they're received. This whole process stinks.

I got a response within a day for mine. It was gameplay related (simple) and I was referred to the forums to complete a bug report.

I got my answer from another player in like 2 minutes when I realized the Customer Support was hopeless.

Wasn't there a news thing about all support tickets from before the 28th being deleted so they could focus on new launch issues? I thought I read that somewhere...