Launcher is requiring I register.. even though I already registered for early access

This morning my launcher is requiring I enter a new registration code.. in spite of the fact I already did this for early access. It acknowledged my SE account is set up, and when i enter my registration code, it says it's already in use.

This is incredibly frustrating, as I took today off specifically to play the game. I'm hoping someone can offer some constructive help to resolve this issue.

I've tried re-installing FFXIV as well, and that did not resolve the issue.

Preorder bonus code gave you early access, but it's not the game code that is required.
Early access was to let you play until you receive the game code.

If you bought physical box, you'll need the code from the box.
If you bought digital, check your mails, or check the retailer you ordered from.

Be careful when you put your registration code in the psn. I accidentally created a new service account which made my service account with my characters inactive. Now i cannot play with my characters. I have tried contacting customer support, but it has been several hours with no reply. many players are having this same problem.

I entered the early access, and the code that I got from Digital River (Preordered from the FFXIV website). I was fine until this morning. Now when I enter my registration code, it says it's already in use.. which makes sense since I entered it earlier this week.

I should note, this is on PC

you need to enter your full game code, NOT the preorder code. the preorder grace period has run out

I had the same thing, went to www.findmyorder.com to see my order and entered the Serial Number there and it worked.

I think I know the issue.. a friend of mine tried to log in this morning, but he wasn't set up. I just logged into the account management online, and my account is good to go, but the launcher is stuck on account creation since he tried to log in. is there a way to reset the launcher? I reinstalled this morning nad the launcher is still asking for account creation, so that isn't the fix.

I submitted a ticket, but am not confident I'll get help before next Monday, from the responses I see from others on the forums, on their issues.

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Originally Posted by Akahele

I had the same thing, went to www.findmyorder.com to see my order and entered the Serial Number there and it worked.

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Thank you so much! This is exactly what I needed to do and now it's working. PC

I entered the code i got with physical copy of the game and it said I was registered. I did not receive a new code for psn or anything, should I have? Also, the code that came with the game was for a site, not the psn, which I didn't understand why make me jump through hoops instead of making it simple...please help, someone?

i have same problem but on PS3

yeah, I'm on ps3 as well and have no clue what to do next. tried going to the site but they were no help, tried calling SE but they've been busy all day. A person on my PSN friend list said he was getting the same screen, all he did was keep trying and he got in and has been playing all day. I have had no such luck.

Quote:

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Originally Posted by ThePrelate

I submitted a ticket, but am not confident I'll get help before next Monday, from the responses I see from others on the forums, on their issues.

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You really only need to look at the digital river site again, you'll have a new code labeled serial number

Quote:

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Originally Posted by ThePrelate

I think I know the issue.. a friend of mine tried to log in this morning, but he wasn't set up. I just logged into the account management online, and my account is good to go, but the launcher is stuck on account creation since he tried to log in. is there a way to reset the launcher? I reinstalled this morning nad the launcher is still asking for account creation, so that isn't the fix.

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ThePrelate,
If you log into the MOG Station and see your account is registered and linked, but the launcher is still saying that it isn't::

- Load up the launcher and it will ask you to register your code
- Click Next and when asked, say "I already have a square-enix account"
- Log into your account
- It will look up your account details and should say "Thank you, registration complete", WITHOUT asking you to re-enter any code. ((If it asks for a code, close out, do not enter one again if you already linked it))
- Close and re-load the launcher and it should be back to normal.
- Enter your login/pass in the upper right and proceed to play.

Quote:

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Originally Posted by UnholyKiller

ThePrelate,
If you log into the MOG Station and see your account is registered and linked, but the launcher is still saying that it isn't::

- Load up the launcher and it will ask you to register your code
- Click Next and when asked, say "I already have a square-enix account"
- Log into your account
- It will look up your account details and should say "Thank you, registration complete", WITHOUT asking you to re-enter any code. ((If it asks for a code, close out, do not enter one again if you already linked it))
- Close and re-load the launcher and it should be back to normal.
- Enter your login/pass in the upper right and proceed to play.

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okay but what people that play on ps3 and are having same issue?

the digital river thing only shows my EA code, not showing any others, this is REALLY annoying.

I am in a similar boat but unfortunately ordered a physical copy from Amazon that will not arrive until September 6 (ish). Also submitted a ticket but am doubtful that there is anything that can be done aside from waiting for the physical copy to arrive.

Thought I read they were going to extend the EA access period due to log in issues but apparently that didn't happen?

My ps3 version doesn't give me a place to enter my registration code. I assumed that I could start the launcher and it would take me to a registration screen however it does not. I end up at a screen that tells me I don't have any valid service accounts and that I must register a product code. Can anybody point me to where I can enter my product code?

If the 1.0 code I bought from SE a year ago (delivered via digital river e-mail) says that it is already registered, then can I assume it was assigned to my defunct service account #1? The service account that currently says active is #2?

This is so confusing!

it's working now.. not sure what the glitch was. thanks for the suggestions all!

Quote:

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Originally Posted by gr4yph03nix

I am in a similar boat but unfortunately ordered a physical copy from Amazon that will not arrive until September 6 (ish). Also submitted a ticket but am doubtful that there is anything that can be done aside from waiting for the physical copy to arrive.

Thought I read they were going to extend the EA access period due to log in issues but apparently that didn't happen?

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I believe they were looking into extending the free time period you get with the purchase of the game (ie: 30 days) not the early access.

Ah that makes sense. Well *sadface* no FF for me for a week. :(

TO FIX THIS: you need to registrer the "Digital Rights" a code similar to the "early acces code" how came with the mail how says "Product Now Available"

Para arreglar esto: debes ingresar el codigo "Digital Rights" que vino junto al correo que decia que "Product Now Available"