Subscription on Early Access account

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08-30-2013, 12:13 PM
sharpshooter

Subscription on Early Access account

So, why doesn't square enix enable subscription on the early access service account? i'm one of the few people who accidently registered the Collector's Edition code to a new service account. I was hoping that even if Square enix doesn't resolve the issue before my free period ends, i could pay for the subscription and wait it out till the whole issue gets sorted. instead, i can't play my main account cause the free period on early access is over and i can't even buy extended time for it cause the option isn't there. now i have nothing to do on ffxiv. seriously don't get why they can't enable it. :mad:
08-30-2013, 12:19 PM
PsychicKoala

Give them time, this isn't just an enable or don't enable problem. If they did this anyone who preordered and then cancelled could get the game with only paying a sub.
08-30-2013, 12:23 PM
surrel

Because your game isn't registered on that account.
08-30-2013, 12:27 PM
JoeSnuffy8

@ Psychis, are you like the SE spokes person or something. I paid good money for this game and I have what seems to be the OPs same issue. I have 1 more day on a 3 day free trial and no way to continue service.
I don't want to here "give them time" they have had more than enough time since they totally failed on 1.0 to fix these issues.
and yes I have played several MMOs from beta and I have never seen it screwed this bad.
08-30-2013, 12:27 PM
sharpshooter

but technically the registration codes received for early access is a registration code. so it should be possible. by adding the new code for collector's edition, you're just essentially adding new service options to an already registered account. but yeah, i've sent a ticket in but no reply for 3 days. pretty lame
08-30-2013, 12:29 PM
sharpshooter

people who preordered and then cancelled wouldn't of had an early access code or any code to register to begin with. so it makes no difference
08-30-2013, 12:30 PM
PsychicKoala

Quote:

Originally Posted by JoeSnuffy8

@ Psychis, are you like the SE spokes person or something. I paid good money for this game and I have what seems to be the OPs same issue. I have 1 more day on a 3 day free trial and no way to continue service.
I don't want to here "give them time" they have had more than enough time since they totally failed on 1.0 to fix these issues.
and yes I have played several MMOs from beta and I have never seen it screwed this bad.

I'm trying to help you in your other thread, and not it not likely that you have this same issue. I told him why they can't just enable subs on an EA account, I never said SE is awesome or never said they didn't fuck up. They did, I'm only here to help you and now you make me not want to.
08-30-2013, 12:31 PM
PsychicKoala

Quote:

Originally Posted by sharpshooter

people who preordered and then cancelled wouldn't of had an early access code or any code to register to begin with. so it makes no difference

YEs they would have gotten an EA code, they preorder, get an EA code, and then cancel because game wasn't out yet. Very easy to do and I know a few who did.
08-30-2013, 12:32 PM
PsychicKoala

Quote:

Originally Posted by sharpshooter

but technically the registration codes received for early access is a registration code. so it should be possible. by adding the new code for collector's edition, you're just essentially adding new service options to an already registered account. but yeah, i've sent a ticket in but no reply for 3 days. pretty lame

No the EA is not a registration code, this is a bif problem everyone is having, there's a third code that looks like an EA code but it isn't. Who the hell knows why they made this as convoluted as possible but they did.
08-30-2013, 12:38 PM
sharpshooter

well that would be really stupid if SE didn't decide to either not give refunds for people who registered the EA code and then cancel. most retail game stores wouldn't allow refunds for games that have their codes registered already.

also, the EA code isn't the actual code, but it still sets up the same layout in mog station if you go see. i have "service account 1" as my EA code, and "service account 2" as my CE code. they're essentially the same type of code with only certain service options opened. the CE code has subscription payments open whereas the EA code doesn't. i'm pretty sure it's not that hard to enable subscription on an EA code in mogstation.
08-30-2013, 12:41 PM
PsychicKoala

Quote:

Originally Posted by sharpshooter

well that would be really stupid if SE didn't decide to either not give refunds for people who registered the EA code and then cancel. most retail game stores wouldn't allow refunds for games that have their codes registered already.

also, the EA code isn't the actual code, but it still sets up the same layout in mog station if you go see. i have "service account 1" as my EA code, and "service account 2" as my CE code. they're essentially the same type of code with only certain service options opened. the CE code has subscription payments open whereas the EA code doesn't. i'm pretty sure it's not that hard to enable subscription on an EA code in mogstation.

You only have two service accounts because the messed up hard understand wtf was going on lead you to making two service accounts. You need to contact SE support and they will fix it.
08-30-2013, 12:50 PM
sharpshooter

Quote:

Originally Posted by PsychicKoala

You only have two service accounts because the messed up hard understand wtf was going on lead you to making two service accounts. You need to contact SE support and they will fix it.

Well that's the problem I said i already have and I've ticketed it but they haven't gotten back to me in 3 days. Now my free trial on EA is over and still no fix. Which is why I want them to open subscription on EA service accounts; so that i can pay and still play while they get this whole crap fixed up. and no i didn't intentionally make two. obviously the layout on mogstation wasn't clear and obviously i'm not the only one who thinks so since they made an announcement about it, and a ticketing post up too.
08-30-2013, 12:53 PM
PsychicKoala

Quote:

Originally Posted by sharpshooter

Well that's the problem I said i already have and I've ticketed it but they haven't gotten back to me in 3 days. Now my free trial on EA is over and still no fix. Which is why I want them to open subscription on EA service accounts; so that i can pay and still play while they get this whole crap fixed up. and no i didn't intentionally make two. obviously the layout on mogstation wasn't clear and obviously i'm not the only one who thinks so since they made an announcement about it, and a ticketing post up too.

I didn't say you did it intentionally. I know it was confusing and it shouldn't have been. But the reason they can't enable subs on EA accounts is because EA accounts technically don't have the game. The two service accounts probably can't talk to each other so SE wouldn't really know if you have bought the game or not unless they manually look at it and see you have two service accounts and one of them is a legit purchase. That's why they made a ticket system specifically for this problem, and it may take a while because so many people are having the same issue and their customer service department is only so big.
08-30-2013, 01:01 PM
Niwashi

I think they really should have extended the Early Access period until they get these registration problems taken care of.

If everything was working as it should, then access would be cut off if you hadn't registered the game, and that would make sense. But everything is NOT working as it should, and they have a ridiculously high number of players in the same situation as you, with legitimately purchased games that can't be properly registered until their backlogged customer service team gets caught up on fixing these problems.
08-30-2013, 01:04 PM
PsychicKoala

Quote:

Originally Posted by Niwashi

I think they really should have extended the Early Access period until they get these registration problems taken care of.

If everything was working as it should, then access would be cut off if you hadn't registered the game, and that would make sense. But everything is NOT working as it should, and they have a ridiculously high number of players in the same situation as you, with legitimately purchased games that can't be properly registered until their backlogged customer service team gets caught up on fixing these problems.

This would be an opportune thing to do. And it still may happen tomorrow. Hopefully.
08-30-2013, 01:19 PM
Niwashi

Quote:

Originally Posted by sharpshooter

the EA code isn't the actual code, but it still sets up the same layout in mog station if you go see. i have "service account 1" as my EA code, and "service account 2" as my CE code. they're essentially the same type of code with only certain service options opened. the CE code has subscription payments open whereas the EA code doesn't. i'm pretty sure it's not that hard to enable subscription on an EA code in mogstation.

It's not a matter of technical difficulty. Its the fact that this game requires being purchased in addition to paying a subscription fee. You get the Early Access code before you make a purchase, so it doesn't indicate that anything has in fact been purchased, only that you've indicated your intent to purchase it in the future. Now that the Early Access period is over, an intent to purchase it in the future is no longer sufficient. They're requiring that players have actually followed through on that and made the actual purchase.

The only problem with any of this is for players who purchased it, got the final code, tried to enter that final code, and had it mis-applied to the wrong account (regardless of whether that was through their own error or Square Enix's). It's only because of there being so many such problems that I think they should still allow accounts that don't yet have a purchased game properly registered.