How to Fix "Invalid Registration Codes"

Not sure if this will work for EU or JP, just a warning!

Today I will show you how to PROPERLY register your serial code, and even show you step-by-step instructions on how to retrieve everything you need to register.

Step 1: Buy the game!

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Step 1 is simple enough. Buy the game!
To buy the game, go to the North American FFXIV:ARR website (here) and press Product.
From here press Purchase under the big banner of all the games.
Now you can choose how to purchase the game, as seen in the image above.
The course of best action (if you want to access the game the quickest that is) is to buy it Digitally from Square-Enix themselves.

http://1.bp.blogspot.com/-EFgGk4Asv4...hk/s1600/2.png

Choose the version you want, and go through the purchase process as you would ordering any other item online.
MAKE SURE YOU USE A VALID EMAIL ADDRESS!!!

WARNING: When buying, there will be a prompt to login right above the Billing Information. This is NOT necessary to buy the game. In fact, when I tried to log in, I kept getting a "incorrect credentials" message even though my login info was correct. It's better to disregard it completely. This is just another one of SE's many confusing, broken site features.

Step 2: Checking Your Email

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Once you have ordered FFXIV:ARR, it's time to check your email!
Before you do that though, do you have a Square-Enix ID?
If you don't, sign up for one (here) and press the big red button to register.

Time to open up your email! Refer to the image above.

WARNING: THESE EMAILS OFTEN ARE CAUGHT BY SPAM FILTERS! Before panicking, check your Spam/Bulk folder. (My emails were in Gmail's spam folder.)

Action 1: Confirm your Square-Enix account by finding an email similar to the one right of the red arrow (skip if you have one already)

Action 2: Find an email similar to the one to the right of the green arrow. It will have your order number, links, and other stuff you need for the next step. It may take some time for this email to arrive.

Action 3: THIS ONLY APPLIES TO IF YOU PREORDERED FFXIV:ARR! This email doesn't have to be opened, but may take some time to arrive. It just confirms that your preorder bonus is ready.

Step 3: Retrieve Your Codes

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Open the email found under Action 2 in the previous step.
From here, click the link as shown in the photo.

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You should be brought to a page that looks like this.
From here, you can enter your info two different ways.
The easiest method is to just enter the email address that you received the email on and last 5 digits of your credit card, since you may have forgotten the password you signed up with.

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Once you enter this info, a page will come up showing your two codes.

Green Arrow: First Begin Download so you can get that out of the way. If you played Beta, you don't have to download again.
Red Arrow: This code isn't actually needed. Ignore it for now.
Blue Arrow: This is the code you need. Write this down. IT IS CASE SENSITIVE.

WARNING: Ignore the instructions below the codes. THESE ARE NOT CORRECT. Though Square-Enix meant well, these instructions did not work for me, and instead made me falsely believe I had invalid codes. If you have the invalid registration code issue, hang tight, because I'll show you how to properly register them in a moment.

If you preordered the game, scroll down past the instructions.

http://1.bp.blogspot.com/-wuYkAJaGLw...o0/s1600/7.png

Download the .pdf file and follow the easy instructions to convert your Serial Number into a redemption code.

http://3.bp.blogspot.com/-GutL4R-EQu...k/s1600/14.png

After you get your redemption code, write it down. IT IS CASE SENSITIVE!!!
Press the link next to the red arrow and enter the code you just got. You will be able to redeem your preorder items.
These items will appear in your Moogle Mailbox in the game itself.

Step 4: Register Your Code (High Chance of NOT Working)

This is where both Square-Enix and most people get this step wrong.
Square-Enix wants you to go to the NA Square-Enix page, as shown here...

http://2.bp.blogspot.com/-TmrD7qMZyB...xU/s1600/8.png

...to click My Profile...

http://3.bp.blogspot.com/-jjhuB0a4Vt...ew/s1600/9.png

...to press Add New Game...

http://4.bp.blogspot.com/-RVyats09-b...w/s1600/10.png

...and to input the RED ARROW code here.
THIS MOST LIKELY RESULTS IN AN "INVALID CODE" ERROR.
My code was marked as "invalid" through this method, and made me believe Square-Enix sent me faulty codes!
So, let's do it ANOTHER WAY!

Step 5: Register Your Code (High Chance of SUCCESS!)

http://2.bp.blogspot.com/-TbLw6AqV4p...A/s1600/11.png

Friends, meet the Mog Station! You can access this page (here) or if you're super wary of phishing, Google "Mog Station" and click the first result.
Log in to your Square-Enix account, and let's proceed!
(the captchas on this page can be REALLY annoying, just a fair warning.)

http://2.bp.blogspot.com/-Ckf6-1gRsG...Y/s1600/12.png

Once you log in, you'll see your Mog Station hub. It won't look exactly like this, because I've already registered.
Press the sun-like button to proceed.

It is here that you can enter the Blue Arrow code you wrote down from Step 3.
Press NEXT, and finish your registration!

WARNING: Remember, this is all CASE SENSITIVE. If your code is still invalid, make sure you didn't accidentally make your 5's into S's, 0's into O's, 1's into I's, 3's into E's, or other simple mistakes. I had some trouble because I accidentally switched a number in for a letter. You can imagine how badly I panicked... IF IT STILL DOESN'T WORK, CLEAR AND RETYPE, OR CHECK THE "DIGITAL RIVER" PAGE IN STEP 3 AGAIN. Contact Square-Enix's customer support through (here) as a last ditch effort.

Step 6: Installation

Now that your game is registered, find the client that you downloaded earlier.
Install FFXIV:ARR, or if you have it installed already from Beta, open it up on your computer.
Install like any other program.
Once it is installed, open the shortcut on your desktop.

http://3.bp.blogspot.com/-AYH8NXj4EM...Y/s1600/13.png

Log into your Square-Enix account and allow the client to update.
Once it's done, you know what to do...
PRESS PLAY AND ENTER THE WORLD OF EORZEA!!!

Hope this has helped! Have fun!

Please bump and share this with anyone who has had trouble registering for FFXIV:ARR!

dude... thank you... so... much

I thought I was completely effed. This guide helped me, though step 5 for me was quite different. When I got to the end of step 3, thats when My product code was registered to my account.

Thank you so much for doing this, I was going to at some point if I kept seeing these invalid code threads because I know 90% of them are from people misunderstanding what to do. Somebody sticky this please, this will effectively eliminate half of the threads being made.

Let's keep this bumped.

How did you get your CE items? I did early access, the registration and playing works, but the CE items are not..

See how he registers his code RIGHT when he gets it, that final red arrow of step 3? THAT IS WHERE YOU GET YOUR CE ITEMS.

Definitely request a sticky on this.

PLEASE STICKY THIS!!!

"See how he registers his code RIGHT when he gets it, that final red arrow of step 3? THAT IS WHERE YOU GET YOUR CE ITEMS. "

I did all that. Right when I got the code, I registered. It registered fine so I got to play early access.
Now that the game has launched, everything tells me I should have CE items (two emails, the bill, the invoice digitalriver, etc), but NOTHING I do is working to actually receive the CE items, because mogstation still says I am not CE.

Quote:

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Originally Posted by Patchy

"See how he registers his code RIGHT when he gets it, that final red arrow of step 3? THAT IS WHERE YOU GET YOUR CE ITEMS. "

I did all that. Right when I got the code, I registered. It registered fine so I got to play early access.
Now that the game has launched, everything tells me I should have CE items (two emails, the bill, the invoice digitalriver, etc), but NOTHING I do is working to actually receive the CE items, because mogstation still says I am not CE.

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Patchy, I already told you why in your other thread about this. 1.0 players cannot register another windows key as of this moment.

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Bump this all day!

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Someone sticky this please.

Put a note on there that if you have a physical copy that a "D" may look a heck of a lot like a "0".. I had this problem.. took me hours to figure out.

never got the email soooooo

If only I had a computer =( my PS3 code says invalid.. Don't know what to do

Quote:

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Originally Posted by Joebob

Put a note on there that if you have a physical copy that a "D" may look a heck of a lot like a "0".. I had this problem.. took me hours to figure out.

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OMG thank you so much! It was indeed a D!

It still dont work for me, I bought the Box PC version, but the last code I got here is the Early Acess Code that dont work in any links :/

For PS3 users, your registration code (different from your early access code or serial code) needs to be entered in the PSN Store under "Redeem Codes" instead of the Mog Station. It worked for me. I hope it works for you too.

I pre-ordered the game from Amazon and never got a second email with my serial code, I only got the early access code. Did anyone else receive the email with the registration code who ordered it from Amazon?

i can't decide what's more sad... the fact that we need to jump through 20 hoops to get a working code...or that more help is coming from the forum members than SE representatives. i was lucky enough to play most of the EA and liked the game, but the customer service, or lack thereof, is really bumming me out.

also, i'm pretty stoked about my amazon digital order getting cancelled, that was nice to come home to and have to look through 10 different threads to find out that because SE put a freeze on digital sales, a lot of amazon customers got the shaft. i haven't seen an official response to this from SE yet, but i'm thinking they feel they covered it since they made a post on freezing digital downloads. damned if you pre-ordered and have been playing all week or not.

Quote:

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Originally Posted by Joebob

Put a note on there that if you have a physical copy that a "D" may look a heck of a lot like a "0".. I had this problem.. took me hours to figure out.

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Same problem, only it eas B's and 8's. Took a few tries but it eventually worked!

What can I do if I did not download the .pdf in step #3. It has been longer than 30 days and when I click the link I receive the message,


"Sorry,

It is too late to download this file. You were allowed to download within 30 days.

If you have any questions, please contact Digital River Customer Service at CustomerServices@digitalriver.com."


Is there any other way I can convert my serial number into a redemption code?

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