FFXIV ARR PS3 digital edition PSN store

Hi everyone,

I bought the game on playstation store, but i can´t acess the game...when i try to log in it keeps telling me to buy the digital version of the game or reedem the product key. And in mog station it says that the only service i had was beta phase 4.

I didn't receive any code...

but on my ps3 menu where it have my subscriptions like psplus the service is there....

Seems to be a common issue with digital copy from PSN. I too get "no valid service account" error. My speculation is that the PSN digital sale record (SEN ID) did not get recognised by the game client (SQEX ID).

I am having the same trouble too.

Everyone who's bought the game via EU PSN has this problem.

I have never had trouble with Sony, in fact I used the on-line chat with them yesterday and they were very helpful.

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Originally Posted by RisingDew

I have never had trouble with Sony, in fact I used the on-line chat with them yesterday and they were very helpful.

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what they told you about this?

Not specifically about this, they just said that I need to address the problem with SE.

Sony says to contact SE support.

Could this have to do with the recent announcement that they temporarily stopped all digital sales of FFXIV:ARR ?

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Originally Posted by Ebojager

Could this have to do with the recent announcement that they temporarily stopped all digital sales of FFXIV:ARR ?

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No, cos everyone who bought it from de US Store are playing with no issue. The game they uploaded to the EU Store was faulty.

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Originally Posted by Pancholiu

No, cos everyone who bought it from de US Store are playing with no issue. The game they uploaded to the EU Store was faulty.

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I got a copy of PS3 disc (NZ) it doesn't matter of the game binary, it is the PSN purchases not recognised by SE from the look of it. I don't think there is any fault with the game cllient, there maybe fault with PSN game keycodes that SE hasn't authorised, or did not have the capacity to accommodate a surge massive digital purchase, even some physical PS3 redemption codes are not recognised when login - redemption via PSN is fine.

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Originally Posted by TheFirstKel

I got a copy of PS3 disc (NZ) it doesn't matter of the game binary, it is the PSN purchases not recognised by SE from the look of it. I don't think there is any fault with the game cllient, there maybe fault with PSN game keycodes that SE hasn't authorised, or did not have the capacity to accommodate a surge massive digital purchase, even some physical PS3 redemption codes are not recognised when login - redemption via PSN is fine.

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I never said the client was the problem, the problem is the "license" that came with the download on the EU Store.

why they put for sale if the player cant play it ??? is unfair to spend my money and i cant use the prodect !!

I can't believe how there is no SE statement about this yet.

I have a NA Physical Copy and am having the exact same issue. I even registered it via me SE account online since you can't do it through the Mog Station. This is what I gathered:

If you have a Beta Account or an existing SE account you cannot use it period to log-in when you first install FF14RRB. You need to uninstall the Beta client if you have it, create a new account and register the product code and MAYBE this would work.... That said, this whole thing is absolutely stupid. You should just be able to register your product code via the online Mog Station, why they don't let you just seems like they hired someone with down syndrome.... But I realize now I'm just very angry about it all.

My tickets aren't responded to and after a few hours in live chat queue it just said nobody is available to chat and disconnected me.

Whoever is managing things on the customer service end/community management needs to get the boot and SE needs to stop drooling all over themselves and get their butts in gear.

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Originally Posted by Pancholiu

I can't believe how there is no SE statement about this yet.

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I know, it's ridiculous. It seems that nobody who downloaded the game from the EU PS store has actually been able start the game - you'd think SE would have something to say on that.

http://forum.square-enix.com/ffxiv/t...demption-Guide

Have anyone of you tried this? My PS3 Browser is already allowing cookie, but I went and clear the cookie and cache.

Ok.. tried that.. didn't work. Now I'm getting "The server is not responding. [11070][-2140077934]". I got email about my 2 tickets are being looked at.

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Originally Posted by Pancholiu

Everyone who's bought the game via EU PSN has this problem.

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Where on psn store is the game? I can't seem to find it

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Originally Posted by Nocens

Where on psn store is the game? I can't seem to find it

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It might been pulled due to the temporarily suspension of all digital download.

Yay square is doing playstation network maintenance! Maybe they are fixing our problem (^.^)

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Originally Posted by klaud_litah

Yay square is doing playstation network maintenance! Maybe they are fixing our problem (^.^)

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But that's not happening just yet though.. right?

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Originally Posted by TheFirstKel

But that's not happening just yet though.. right?

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Right but will be today... 16h to17h GMT...and i hope this solve our problem...

And finally my ticket was received...just waiting for an answer...

I'm thinking, how about we all be friends in the game, like .... psn survivors loool xD

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Originally Posted by klaud_litah

Right but will be today... 16h to17h GMT...and i hope this solve our problem...

And finally my ticket was received...just waiting for an answer...

I'm thinking, how about we all be friends in the game, like .... psn survivors loool xD

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That's a whole 12hr or so away for me to even try on PS3... I should just jump on Windows... but after work, and trying to get this sorted on PS3 and the ever-famous 1107... I don't think I will get a chance to game, and the 14 days Welcome Back is now 12 days left... :-[

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Originally Posted by TheFirstKel

That's a whole 12hr or so away for me to even try on PS3... I should just jump on Windows... but after work, and trying to get this sorted on PS3 and the ever-famous 1107... I don't think I will get a chance to game, and the 14 days Welcome Back is now 12 days left... :-[

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They are not going to take you days when you cant register the game. And if that happens you just need to send them a ticket or talk with a gm or something

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Originally Posted by TheFirstKel

It might been pulled due to the temporarily suspension of all digital download.

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This is my assumption as well

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Originally Posted by klaud_litah

They are not going to take you days when you cant register the game. And if that happens you just need to send them a ticket or talk with a gm or something

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Not all loss, I can get on Windows client, I just like to give it a whirl on PS3 while I use my laptop to render heavy duty content.

So 48 hours later and we are still in the dark. Not a word about this from SE, also our accounts are "bugged" so even if we bought the physical version we still can't play the game.
Fantastic job handling this situation SE...

any news about this issue?i bought a ce from the ps store and like every1 else i cant play the game from my ps3 because of the known issues with the digital vertion of the game from the eu ps store and for the past 2 days neither sony nor sqare enix are saying anythink about this problem like when they will fix it or if they are runing an investigation to find what causes this.
im not here to whine or say that is unfair i always expect issues,bugs and glitches in an mmo launce and i want to know what is going on for 2 days now and when the poeple that bought the digital vertion of the game will be able to access the game that they payed for i dont want a refund i just want to play the game that i payed for from the device of my choosing

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Originally Posted by Norgoroth

any news about this issue?i bought a ce from the ps store and like every1 else i cant play the game from my ps3 because of the known issues with the digital vertion of the game from the eu ps store and for the past 2 days neither sony nor sqare enix are saying anythink about this problem like when they will fix it or if they are runing an investigation to find what causes this.
im not here to whine or say that is unfair i always expect issues,bugs and glitches in an mmo launce and i want to know what is going on for 2 days now and when the poeple that bought the digital vertion of the game will be able to access the game that they payed for i dont want a refund i just want to play the game that i payed for from the device of my choosing

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Today there will be a psn maintenance, maybe they'll solve the problem.i'm sure they know about this.and try to think that even if we could log in probably we wouldnt be able to play because all the servers are full

I'm glad I'm not the only one who had this problem. I hope it does get fixed when Psn goes through maintenance. Although with the servers the way they are, we might not even be able to get on properly. In any case I hope they address this problem soon. I was hoping for a reply from customer support today since they received my ticket yesterday, but nothing as of yet.

nearly 48 hours now since i paid still no resolution , official reply or progression very disappointed .

http://eu.finalfantasyxiv.com/lodest...8700774faa22b8

News for us

And on the forum too.

Really SE?

Are you sure you care for your fans? I do think so...people who bought their games on 27th and 28th continues with their problem unsolved? And no news?

We payed our game!what about consumers rights?

Was hoping for at least a mention regarding our problem in todays maintenance notice.
Still inactive service account

Had similar issue and this is what fixed it::

Go to their main site:
http://www.square-enix.com/

Log in with your SE account
Click on profile, settings, link accounts and link your PSN account.

On PS3 go to account management, redeem codes
Put in the code on the back of the pamphlet not the one from the little paper
Download the client if you havent
When finished click on the client and follow the prompts, that should get you in.

Go to the Mogstation and get what service

Since we don't get a separate code with the digital purchase via the psn store, that step is done by Sony (directly to S-E) and that is the problem all digital download purchasers on the PS3 have, sadly

make sure you deleted your old client on your PSN account in the memory of the ps3. Then go back to your download history from there store and re down load the client that you bought , that should help some you. I am disappointed with sony , for the fact they made this game a exclusive title for there consoles and yet , They seem just as lost as square, I disappointed with microsoft now days, but I will tell you this they would never allow one there exclusive games treat there consumers like this. And when you called microsoft support they would forward your call to the right people also. And if there was no service . They would use the the tos that said company sign to join xbox and get it fixed. Reason i canceled my PS4 order now.