Error 401 and 601 CE Upgrade

Anyone else having this error? Please post solution or something because I can't upgrade nor subscribe. My Visa is working perfectly but I can't process any SE payments.

I'm having the same issue, no one has given any clue to what the errors are for, or a solution to them

Assuming these are HTTP error codes you received (You attempted something on their website) and a 401 means Unauthorized and the 601 means Server overloaded / Refused (An obscure code as it's typically something else). It could be that their purchasing service is down. You could attempt to connect to Google's Public DNS and do an ipconfig /flushdns (Windows Key + R type in CMD hit enter and type the command).

Instructions for connecting to Google's DNS: https://developers.google.com/speed/public-dns/

If your lucky this will put you on a different instance of their servers and it might go through (kind of like picking a server for FF14).

Thanks Raace. Ima try that, it is pretty annoying because I can't upgrade nor subscribe.

Yeah I getting the same error when I try to set up a sub. I'm going to give Raace's recommendation a try.

Did not work =(

I wonder if this is in regards to applying your Collectors edition key as a bonus content key. In which case previous 1.0 subscribers cannot upgrade to a Collectors Edition box; it needs to be purchased as a digital upgrade.

Official details by SE (I don't agree with this as a customer though): http://support.na.square-enix.com/fa...la=1&kid=68513

No dice :(

NOTHING WORKS! I bought a damn Ultimate Game Card for $20 and it STILL DOESNT WORK for crysta. I am now pissed off with SE. I will ask for a refund. This is BS, no wonder they are going bankrupt.

I'm glad I'm not the only one. I've searched through their DB and it doesn't exist at all. I'll be mad if the promo ends and the problem has been on their side all along. the Customer Service has been of no help at all and I just keep getting thrown into a loop of errors. Doing it from the Account Management gives 401, Doing it from MogStation gives 601.

Can you contact customer service through the phone or the live chat? I can't reach ANY member of SE. Its messed up.

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Originally Posted by RomoSin

Can you contact customer service through the phone or the live chat? I can't reach ANY member of SE. Its messed up.

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I have had a support email open with them for quite a bit; however no response.

Do keep the thread updated on any updates on this. It's a shame considering I'd really like to get this over the ludicrous price's in eBay

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Originally Posted by Misledz

Do keep the thread updated on any updates on this. It's a shame considering I'd really like to get this over the ludicrous price's in eBay

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You can upgrade through ebay? Really?

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Originally Posted by RomoSin

You can upgrade through ebay? Really?

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No I meant as in rather than buying the CE pack on eBay for redeem. A friend of mine talked about this and we debated on how the standard pre order was just $10 short from the CE at that time. Rather we weren't sure if the CE was worth it until lately.

Update : http://www.justpushstart.com/2013/08...elming-demand/

Same problem here. My visa works fine everywhere else, but when attempting to set up account payments, buy crysta, or upgrade to digital CE I get error 401 and error 601. I tried two different credit cards and none of them worked either. I have been attempting to get a hold of support for 3 days, and haven't been able to at all yet.

I had 1.0 and was told I could digitally upgrade to the Collector's Edition and yet there is no way to actually pay them? What is going on?

Between this and the unable to complete version check error. I get the feeling that Square doesn't want me playing this game.

If anyone gets a hold of support please reply on thread with solution :)

Bumping so this doesnt get lost into the support abyss.

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Originally Posted by RomoSin

NOTHING WORKS! I bought a damn Ultimate Game Card for $20 and it STILL DOESNT WORK for crysta. I am now pissed off with SE. I will ask for a refund. This is BS, no wonder they are going bankrupt.

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Yeah, this is ridiculous. Why am I locked out from paying? I'm just trying to subscribe or buy crysta. I'm not trying to scam Square although I guess they somehow think I am. They should want to take my money.

I can't use any of my credit cards that work fine everywhere else. I never could, even in 1.0. So for 1.0 I used to use Ultimate Game Card to get crysta. But now I can't even do that. It validates the code ok, and it tells me to confirm the payment, but then it declines it when I confirm it. How are you gonna decline a prepaid card? There must be a lock on my account, but there's no customer service to unlock it.

Customer service just doesn't respond to this issue.

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Originally Posted by kimoi

Yeah, this is ridiculous. Why am I locked out from paying? I'm just trying to subscribe or buy crysta. I'm not trying to scam Square although I guess they somehow think I am. They should want to take my money.

I can't use any of my credit cards that work fine everywhere else. I never could, even in 1.0. So for 1.0 I used to use Ultimate Game Card to get crysta. But now I can't even do that. It validates the code ok, and it tells me to confirm the payment, but then it declines it when I confirm it. How are you gonna decline a prepaid card? There must be a lock on my account, but there's no customer service to unlock it.

Customer service just doesn't respond to this issue.

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Its ridiculous right? I've just decided to enter their chat support over and over again until I get someone to answer. I just leave it on the background and wait for it to tell me there's no one available. Please keep bumping so we can get our CE items. They are only once in a lifetime things. I heard if you try many times they can put a lock in your account though I've been getting 401 since the beginning. 401 is in fact unauthorized, but 601 means its over capacity or saturated but if I keep trying it locks it out.

SE should address this immediately so they can get more money!

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Originally Posted by RomoSin

Its ridiculous right? I've just decided to enter their chat support over and over again until I get someone to answer. I just leave it on the background and wait for it to tell me there's no one available. Please keep bumping so we can get our CE items. They are only once in a lifetime things. I heard if you try many times they can put a lock in your account though I've been getting 401 since the beginning. 401 is in fact unauthorized, but 601 means its over capacity or saturated but if I keep trying it locks it out.

SE should address this immediately so they can get more money!

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I spoke to their customer rep, submitted 3 tickets, out of which, 2 came back closed, and unresolved.

This was their reply.

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Dear Customer,

Due to the overwhelming volume in regards to the upcoming launch of FINAL FANTASY XIV: A Realm Reborn, we have been regretfully unable to respond to your request within the expected 48 hours. Because of this, your ticket has been closed in order to prioritize time-sensitive issues being reported during Early Access. If you have not yet found a self-resolution for your issue, we ask that you create another ticket after searching our Knowledge Base. Please also select the best category and sub-category pertaining to your issue for accurate delivery of your ticket.

We sincerely apologize this inconvenience and thank you for your understanding.

Thank you,
The SQUARE ENIX Support Center

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What the mother fisher? Closed without being resolved?!? Their billing support rep's are completely clueless, it was frustrating and tiring. I was put on a 3 hr hold after the first one attended to me, then said some traffic congestion and just disappeared on me leaving me on hold for 3 hrs. Frustrated as I was , I was shortly disconnected for inactivity. Bs. I waited another 30 mins only to be met with another clueless staff who kept asking me the same questions repeating them like a parrot and responding with "from the books" typical responses. While waiting a friend of mine had bought the CE physical copy and the code given in the box was the standard code instead of the CE code, He felt ripped off but he decided to finally opt for the 15 EUR upgrade to CE and it worked for him, wtf (He was using a Mastercard, I on the other hand am using a Visacard). While he had called virgin megastores to confirm their mistake (I was still in waiting queue) they gave him another code, this time for the right CE (They had mixed up the placement) and so I asked my friend if I could use that code instead, and while waiting & browsing I had the tab window open regarding the code entry that comes as a second account instead of merging with your standard account , with over 20 claiming they have added their CE code and would like to have it merged with their main and the staff has been kind enough to do it for them. The staff member I had spoken to said it's not possible and when I had quoted back on the thread he stated he would raise the awareness of the matter and back to typical responses you'd expect from the "helpful" team.

If that didn't make thing's worse the rep asked me about my name, location, bank, banks location, country of origin like I was some FOB who had just arrived from Mexican border. FML. All of which after answering and stating exactly, and numerous times what the problem was, ended up with the textbook response "Raise awareness" blah blah like it was some fund raising program. Seriously?

So essentially this means SE doesn't give a crap, and once my free days are up not only will I not be able to pay for the digital CE upgrade but I will never be able to play again because I cannot pay for my account...

Seriously wtf?! This is a pretty big issue I wish I could even get ahold of them. But from the looks of this they can't and wont do anything and I'll just be ignored.

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Originally Posted by Kisa

So essentially this means SE doesn't give a crap, and once my free days are up not only will I not be able to pay for the digital CE upgrade but I will never be able to play again because I cannot pay for my account...

Seriously wtf?! This is a pretty big issue I wish I could even get ahold of them. But from the looks of this they can't and wont do anything and I'll just be ignored.

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They're not even sure what their problem is on their side. I suppose we play the waiting game and keep the tickets alive.

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Originally Posted by Misledz

I spoke to their customer rep, submitted 3 tickets, out of which, 2 came back closed, and unresolved.

This was their reply.



What the mother fisher? Closed without being resolved?!? Their billing support rep's are completely clueless, it was frustrating and tiring. I was put on a 3 hr hold after the first one attended to me, then said some traffic congestion and just disappeared on me leaving me on hold for 3 hrs. Frustrated as I was , I was shortly disconnected for inactivity. Bs. I waited another 30 mins only to be met with another clueless staff who kept asking me the same questions repeating them like a parrot and responding with "from the books" typical responses. While waiting a friend of mine had bought the CE physical copy and the code given in the box was the standard code instead of the CE code, He felt ripped off but he decided to finally opt for the 15 EUR upgrade to CE and it worked for him, wtf (He was using a Mastercard, I on the other hand am using a Visacard). While he had called virgin megastores to confirm their mistake (I was still in waiting queue) they gave him another code, this time for the right CE (They had mixed up the placement) and so I asked my friend if I could use that code instead, and while waiting & browsing I had the tab window open regarding the code entry that comes as a second account instead of merging with your standard account , with over 20 claiming they have added their CE code and would like to have it merged with their main and the staff has been kind enough to do it for them. The staff member I had spoken to said it's not possible and when I had quoted back on the thread he stated he would raise the awareness of the matter and back to typical responses you'd expect from the "helpful" team.

If that didn't make thing's worse the rep asked me about my name, location, bank, banks location, country of origin like I was some FOB who had just arrived from Mexican border. FML. All of which after answering and stating exactly, and numerous times what the problem was, ended up with the textbook response "Raise awareness" blah blah like it was some fund raising program. Seriously?

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My ticket was closed as well. This is fucking bullshit. I can't get my CE and I will not be able to subscribe. If I can't subscribe I will demand a refund. Seriously I can't understand why the hell SE won't take the money.

Might Visa be the problem? Has anyone tries different card types?

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Originally Posted by RomoSin

Might Visa be the problem? Has anyone tries different card types?

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No, I tried my BF's mastercard and it didn't work either.

I feel like if it was a VISA problem there would be a lot more people in here complaining about not being able to pay. That also doesn't explain why timecards no longer work for those with this issue.

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Originally Posted by Kisa

No, I tried my BF's mastercard and it didn't work either.

I feel like if it was a VISA problem there would be a lot more people in here complaining about not being able to pay. That also doesn't explain why timecards no longer work for those with this issue.

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The only explanation I can find to this is that our accounts are either blocked or our SE names on our accounts (not the ID, the names) do not match out card's names (which I find improbable since there are plenty of 15 y/os without a CC and they use their dad's).

Any reports on Customer Support contact? I'm having a hard time thinking I'll never be able to pay for subscription let alone the CE.

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Originally Posted by RomoSin

The only explanation I can find to this is that our accounts are either blocked or our SE names on our accounts (not the ID, the names) do not match out card's names (which I find improbable since there are plenty of 15 y/os without a CC and they use their dad's).

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Definitely not the case as in 1.0 my dad was paying for my account since I didn't have my own.

I'm wondering if they are somehow blocked. I recently moved so I'm worried that might have something to do with it... Mostly that it's noticing my IP change and blocking payments... Just throwing stuff out there because this whole thing is boggling to me. If SE doesn't even know the problem then we might be screwed...

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Originally Posted by Kisa

Definitely not the case as in 1.0 my dad was paying for my account since I didn't have my own.

I'm wondering if they are somehow blocked. I recently moved so I'm worried that might have something to do with it... Mostly that it's noticing my IP change and blocking payments... Just throwing stuff out there because this whole thing is boggling to me. If SE doesn't even know the problem then we might be screwed...

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I registered here where I am now so it must not be the IP. How about trying to get a different IP address through proxy servers? Have you tried that? Have you tried the live assistance chat to any success? I just get stuck there for hours and then it says nobody can help me.

And my brother who lives in the U.S. also tried on his computer and nothing. It's the same error.

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Originally Posted by RomoSin

I registered here where I am now so it must not be the IP. How about trying to get a different IP address through proxy servers? Have you tried that? Have you tried the live assistance chat to any success? I just get stuck there for hours and then it says nobody can help me.

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Hm I wonder what it could be then, that was the only thing I could even fathom causing this error.

I sit in the queue for support everyday for the past 4 days and still have yet to be connected to any help. Always gets cancelled. I fear calling as I have limited minutes on my phone and honestly I don't know if I even have long distance to call them. Are they toll free? D;

And no I haven't tried changing proxy servers. Honestly that is way above my head and I doubt it would help.

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Originally Posted by Kisa

Hm I wonder what it could be then, that was the only thing I could even fathom causing this error.

I sit in the queue for support everyday for the past 4 days and still have yet to be connected to any help. Always gets cancelled. I fear calling as I have limited minutes on my phone and honestly I don't know if I even have long distance to call them. Are they toll free? D;

And no I haven't tried changing proxy servers. Honestly that is way above my head and I doubt it would help.

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Well its not very complicates but it might work. Look up a tutorial. I'm going to try today on the phone and see if I can get through to their phone queue because most of the time I just get busy signals. The key is to keep trying.

I wonder if theres anybody else with this and If the other people on the thread already solved it.

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Originally Posted by RomoSin

Well its not very complicates but it might work. Look up a tutorial. I'm going to try today on the phone and see if I can get through to their phone queue because most of the time I just get busy signals. The key is to keep trying.

I wonder if theres anybody else with this and If the other people on the thread already solved it.

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If you do solve it do let me know. My room mate and me started our accounts same day but his went through, he's now enjoying the benefits of CE and I'm not. Im grumpy :(

It shouldn't be this hard to give a company money. I'm waiting to see if I get a response from support before I put anymore time into the game as it would be pointless to level only to not be able to play after the first month.

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Originally Posted by Datafiend

It shouldn't be this hard to give a company money. I'm waiting to see if I get a response from support before I put anymore time into the game as it would be pointless to level only to not be able to play after the first month.

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That's exactly what I'm worried about but I'm pretty sure it won't be the case. They should get on this ASAP because I'm willing to pay 180 days sub and CE. That's money for them, and im sure im not the only one.

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Originally Posted by RomoSin

And my brother who lives in the U.S. also tried on his computer and nothing. It's the same error.

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The thing is, once you get flagged by a system automatically because of "suspicious location" or whatever dumb user-unfriendly fraud protection there is, you get blocked in their system no matter where you try it from. I assume this is the case since I move around a lot and have never been able to use credit cards with their system.

Because it doesn't even get the info to the bank to verify, it just auto-declines without trying. Just like my $20 UGC card. Declined after being verified.

There needs to be someone from support who can remove that block, but they don't have anyone there who knows the problem or even enough staff in general which is ridiculous.

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Originally Posted by kimoi

The thing is, once you get flagged by a system automatically because of "suspicious location" or whatever dumb user-unfriendly fraud protection there is, you get blocked in their system no matter where you try it from. I assume this is the case since I move around a lot and have never been able to use credit cards with their system.

Because it doesn't even get the info to the bank to verify, it just auto-declines without trying. Just like my $20 UGC card. Declined after being verified.

There needs to be someone from support who can remove that block, but they don't have anyone there who knows the problem or even enough staff in general which is ridiculous.

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So I'm basically screwed until I can get a hold of support? Great...

Any notice on whether support can fix this or not?