Windows Crash???

It happens randomly. I opened the event viewer.

Thoughts anyone?



Log Name: Application
Source: Application Error
Date: 8/27/2013 9:31:30 AM
Event ID: 1000
Task Category: (100)
Level: Error
Keywords: Classic
User: N/A
Computer: BEERCZAR-PC
Description:
Faulting application name: ffxiv.exe, version: 1.0.0.0, time stamp: 0x5215cce1
Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000
Exception code: 0xc0000005
Fault offset: 0x0d9df99c
Faulting process id: 0xfe0
Faulting application start time: 0x01cea326de0ad5f8
Faulting application path: G:\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\game\ffxiv.exe
Faulting module path: unknown
Report Id: fb3c86ff-0f1c-11e3-b815-c8600076eb1f
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Application Error" />
<EventID Qualifiers="0">1000</EventID>
<Level>2</Level>
<Task>100</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2013-08-27T13:31:30.000000000Z" />
<EventRecordID>18708</EventRecordID>
<Channel>Application</Channel>
<Computer>BEERCZAR-PC</Computer>
<Security />
</System>
<EventData>
<Data>ffxiv.exe</Data>
<Data>1.0.0.0</Data>
<Data>5215cce1</Data>
<Data>unknown</Data>
<Data>0.0.0.0</Data>
<Data>00000000</Data>
<Data>c0000005</Data>
<Data>0d9df99c</Data>
<Data>fe0</Data>
<Data>01cea326de0ad5f8</Data>
<Data>G:\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\game\ffxiv.exe</Data>
<Data>unknown</Data>
<Data>fb3c86ff-0f1c-11e3-b815-c8600076eb1f</Data>
</EventData>
</Event>

I get windows crashes randomly too. Don't know how to bring up any kind of diagnostic though. Only started happening during early access/release. Phase 3 and 4 were perfectly fine. So were this past Sunday and Monday.

Quite a few people are getting this error.

For SE's purposes you should post the CPU, GPU, OS version, and the amount of RAM that you have.

Same issue. Crashes are seemingly random but can occur within 5 minutes of starting the game. I havent been able to stay logged in for more than an hour and a half since a few days ago.

Windows 7
i5-3570k
AMD Radeon 7970 Ghz Edition
4x2 for a total of 8 gigs of ram

Same issue I've been monitoring my cpu and gpu usage and heat and neither is having any problems. I've updated my drivers and it has continued.

(Copied from FFXIV system info - pruned for relevant info)
SYSTEM_OS Windows 7 Ultimate 64-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_gdr.110622-1506)
SYSTEM_CPU AMD Phenom(tm) II X4 960T Processor (4 CPUs), ~3.0GHz
SYSTEM_MEMORY 8191.305MB
SYSTEM_DIRECTX_VERSION DirectX 11
SYSTEM_GRAPHICS AMD Radeon HD 7900 Series
SYSTEM_GRAPHICS_VRAM 3054.184 MB
SYSTEM_GRAPHICS_SHARED_VRAM 3839.652 MB
SYSTEM_GRAPHICS_DRIVER_VERSION 8.17.0010.1191
SYSTEM_GRAPHICS_DRIVER_DATE 3/28/2013 10:37:02 PM

I alt tabbed out of the game for about 30 seconds to check email and when I came back I received a message that the game had crashed. First time receiving any error from the game since phase 1 beta. Now I am screwed with 1017. ::cry::

SYSTEM:

Win7 64
i7 930 stock
6g ram

XFX Radeon HD5870 BE
drivers 12.104



Event Viewer Logs:

Event 1000 3:28:50PM PST 8/28/2013

Faulting application name: ffxiv.exe, version: 1.0.0.0, time stamp: 0x521be282
Faulting module name: ffxiv.exe, version: 1.0.0.0, time stamp: 0x521be282
Exception code: 0xc0000005
Fault offset: 0x0027cc76
Faulting process id: 0x16a0
Faulting application start time: 0x01cea422eb1b7535
Faulting application path: C:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\game\ffxiv.exe
Faulting module path: C:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\game\ffxiv.exe
Report Id: 35b471bf-1031-11e3-a85a-485b395a9dda



Event 1001 3:29:09PM PST 8/28/2013

Fault bucket , type 0
Event Name: APPCRASH
Response: Not available
Cab Id: 0

Problem signature:
P1: ffxiv.exe
P2: 1.0.0.0
P3: 521be282
P4: ffxiv.exe
P5: 1.0.0.0
P6: 521be282
P7: c0000005
P8: 0027cc76
P9:
P10:

Attached files:

These files may be available here:
C:\ProgramData\Microsoft\Windows\WER\ReportArchive\AppCrash_ffxiv.exe_3f4a50d4729ef76d401bc2f6c05362a6c9249_05459ad2

Analysis symbol:
Rechecking for solution: 0
Report Id: 35b471bf-1031-11e3-a85a-485b395a9dda
Report Status: 0

^ Same error here, I use alt+tab and sometimes the game crashes. I play the game in full screen, with window or borderless it doesn't happen.

The crashing that I'm talking about isn't from alt tabbing. The game will randomly crash, sometimes 5 min, 15, and the longest has been about 45 of being in a world. I get no error, my screen goes black and no video output, sounds stutter for a few seconds and end. Windows crashes, and has no error report, all of my logging shows my 7950 as being (relatively) cool, and under decent load. My cpu is no where near heavy load and is cool. I have lowered my graphical settings from highest to high to standard and still got the crashing, no noticeable difference in how long it took to crash. I'm going to try updating to the 13.8 beta drivers, and finally I'll see about reinstalling the whole game. However I can say I've yet to get a crash like this when I'm in the character/world selection screen regardless of how long I've been there.
(computer specs remained the same)

*Update*
reinstalled the game and changed to 13.8beta drivers (radeon7950)
Still getting the crashes. I managed to play for about 35 min all my logs (cpu (usage/heat), gpu(load/usage/heat), ram, vram are all showing good and consistent the whole time. I'd think it's something in the game's code that is crashing the video drivers since stress test have shown my setup to be stable.
Also part of what I tried was dropping my resolution(from 1920x1080) to whatever that crappy stock resolution is, I changed from full screen to windowed

*Update 2*
I reset my bios to defaults, and made sure that my 7950 and CPU and ram weren't overclocked, video drivers were sweeped, rebooted and reinstalled to AMD 13.4 (stable) and my PSU is 750w continuous, with no success. Shortly after I began doing whatever stress tests I could on all of my hardware(prime95x64 12hours(6hours blend 6hours custom), Occt gpu:3d 5 hours, Occt PSU 5 hours, Occt CPU 5 hours, furmark (exteme burn-in +dyn back+post fx) 3 hours), and the computer handled all of that with no issues, all while using dual 1920x1080 monitors. I manage to log into ff14 before maintenance on an alt and windows 7 crashes to black screen after about 10 min, needless to say I didn't get lucky logging on again so I couldn't test again. Truthfully I'm just short of rage quitting, so I instead decide to play some civilization 5. 20 min into playing the game, windows crash to black screen! EVERYTHING was well below the load and heat that ff14 caused, heck it wasn't even showing vram utilization! I'm not sure if it is the driver or the video card itself, but I know civilization 5 runs flawlessly for HOURS on my hd5670, so something has wrong with the video card. I'd encourage everyone else to double check any other recent games to see if they are getting similar behavior, since I found no instability from any stress test but can replicate it with Civ5. I'll be going back to my hd5670 and seeing if i encounter any crashes after maintenance is complete I'll update this post then.

*Update 3* Logged in post maintenance
Before I pulled the 7950 I tried running single monitor, before maintenance, and still crashed after 20 minuets. So I changed video cards during maintenance back to my old 5670.
Using my old 5670, with the same driver, 13.4 (what i had originally) I logged on and played for about 4 hours. graphic set much lower, but playable. My play session was ended by a windows 7 crash. Unlike with the 7950 this crash was proceeded by a gray screen and about 10 minuets later caused the computer to freeze up, instead of blanking to a black screen and crashing. I restarted and attempted to log on to error 3102. Fortunately I found this video https://www.youtube.com/watch?v=YxfD...4&noredirect=1 to help me figure a way around the error so I could keep playing. I am RMA'ing the card 7950 and hopefully will get one that isn't having the same issue.

I scoured the internet today to look for people with the random crashing. I did several things, try different drivers, reformatted. All while being unable to login. I talked to some friends today that told me to check the event viewer. This was shown repeatedly all night:

The description for Event ID 3 from source NvStreamSvc cannot be found. Either the component that raises this event is not installed on your local computer or the installation is corrupted. You can install or repair the component on the local computer.

If the event originated on another computer, the display information had to be saved with the event.

The following information was included with the event:

NvStreamSvc
Stopped [0]

Another error that would popped up on event viewer was this:

Faulting application name: ffxiv.exe, version: 1.0.0.0, time stamp: 0x521be282
Faulting module name: ffxiv.exe, version: 1.0.0.0, time stamp: 0x521be282
Exception code: 0xc0000005
Fault offset: 0x0027cc76
Faulting process id: 0x10c4
Faulting application start time: 0x01cea84a929c07be
Faulting application path: D:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\game\ffxiv.exe
Faulting module path: D:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\game\ffxiv.exe
Report Id: 1c822728-1450-11e3-be6f-bc5ff49c5dd7
Faulting package full name:
Faulting package-relative application ID:

What I was told to do was get driver sweeper, and uninstall all the video drivers. once I restarted, I installed the latest drivers. Crossing fingers. This would happen literally every 5mins, sometimes sooner depending on the driver i tried. Hoping this works for me.

I randomly crashes and most of the time it restarts my computer. So far this is the only game in my library that manages to do that. I've noticed that my system runs stable when LOD caching is allowed thru the settings.

SYSTEM_OS Windows 8 Pro 64-bit
SYSTEM_CPU AMD FX(tm)-8350 Eight-Core Processor (8 CPUs), ~4.6GHz
SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 8 SYSTEM_CORE_PHYSICS 4
SYSTEM_BIOS BIOS Date: 01/23/13 11:11:34 Ver: 04.06.05
SYSTEM_LANGUAGE 日本語　(Regional Setting: 日本)
SYSTEM_MEMORY 8152.727MB
SYSTEM_VIRTUAL_MEMORY 2047.875MB
SYSTEM_DIRECTX_VERSION DirectX 11
SYSTEM_GRAPHICS AMD Radeon HD 7790
SYSTEM_GRAPHICS_CHIP ATI display adapter (0x665C)
SYSTEM_GRAPHICS_VRAM 1998.582 MB
SYSTEM_GRAPHICS_SHARED_VRAM 2097.355 MB
SYSTEM_GRAPHICS_DAC Internal DAC(400MHz)
SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (60Hz)
SYSTEM_GRAPHICS_DRIVER aticfx64.dll,aticfx64.dll,aticfx64.dll,aticfx32,aticfx32,aticfx32,atiumd64.dll,atidxx64.dll,atidxx64.dll,atiumdag,atidxx32,atidxx32,atiumdva,atiumd6a.cap,atitmm64.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 8.17.0010.1236
SYSTEM_GRAPHICS_DRIVER_DATE 8/15/2013 9:11:14 AM
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0

Quote:

---

Originally Posted by Nima

NvStreamSvc
Stopped [0]

---

First search result on this pops up with an error regarding Windows 8 and Nvidia 326.41 beta drivers. You could attempt to disable the NvStreamSvc on your machine to see if that helps but that service is responsible for streaming game content to Nvidia's Shield handheld.

Anyhow to disable just do Windows Key + R and type in "services.msc" and look for NVIDIA Streamer Service; right click it and do properties and click stop to stop the service.

Attempt to play the game and if that solves your issues then just do the above but change the "Startup type:" to Manual or Disabled.

going to try it thanks

Here is an update:

I did a complete driver uninstall and restart with driver sweep. I downloaded and used latest nvidia driver. I disabled Nvidia shield service and 3d stereoscopic driver from the services.msc

I am glad to report I have been online for multiple hours with no crashes. This definitely did something! I don't know whats wrong with the amd cards but maybe its something similar.

Quote:

---

Originally Posted by Nima

Here is an update:

I did a complete driver uninstall and restart with driver sweep. I downloaded and used latest nvidia driver. I disabled Nvidia shield service and 3d stereoscopic driver from the services.msc

I am glad to report I have been online for multiple hours with no crashes. This definitely did something! I don't know whats wrong with the amd cards but maybe its something similar.

---

I crash constantly as well, but with AMD. I've tested every possible driver setting with no luck on my end. I even went as far as overwrite their 3D settings with my own. Nothing seems to work. Still crash all the time.

My wife complained she is receiving BSOD after this last update.

I7 2600k
Win 7
XFX HD 4890OC.

I've been getting the same thing. I've had 6 crashes in the last 2.5 hours or so, most of which don't even let me past the character select screen.

Quote:

---

Originally Posted by Undersun

My wife complained she is receiving BSOD after this last update.

---

Same thing for me. I've been playing since phase 2 of beta and never had this issue until today's patch.